Virginia Waitherero
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Virginia Waitherero Email & Phone Number

Customer Experience, Program Ops, and Shared Services Centre Lead at Caritas Nairobi
Location: Ruaraka, Nairobi County, Kenya 6 work roles 1 school
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Role
Customer Experience, Program Ops, and Shared Services Centre Lead
Location
Ruaraka, Nairobi County, Kenya

Who is Virginia Waitherero? Overview

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Virginia Waitherero is listed as Customer Experience, Program Ops, and Shared Services Centre Lead at Caritas Nairobi, based in Ruaraka, Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Virginia Waitherero.

Virginia Waitherero previously worked as Fellow: The Room Professional Fellowship at The Room and Operations Officer - Socio-Economic Empowerment Program at Caritas Nairobi. Virginia Waitherero holds Bachelor'S Degree, Economics And Finance from Kenyatta University.

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Caritas Nairobi

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About Virginia Waitherero

Virginia Waitherero is a skilled and passionate operations officer at Caritas Nairobi, a non-profit organization that promotes integral human development and social justice. She leads the operations department of the Socio-Economic Empowerment Program, which provides credit, training, and technical support to communities.With over 7 years of experience in operations and administration, Virginia has a proven track record of managing staff welfare, preparing financial reports, developing policies and procedures, and coordinating office functions. She holds a bachelor's degree in economics and finance from Kenyatta University, and she operates on the principles of human dignity, humility, integrity, and professionalism. Virginia is passionate about transforming lives through financial empowerment and social impact. She enjoys salsa dancing and art in her spare time.

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Caritas Nairobi
Caritas Nairobi
Customer Experience, Program Ops, and Shared Services Centre Lead
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6 roles

Virginia Waitherero work experience

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Customer Experience, Program Ops, And Shared Services Centre Lead

Fellow: The Room Professional Fellowship

Current

Nairobi, Kenya

Selected into a Global Professional Fellowship program for experienced professionals working to further develop global leadership. Our community of Fellows works together to learn and share best practices.The room comprises of highly skilled talent from across the globe – rigorously vetted and trained freelance software engineers, cloud developers, financial analysts, and administrative talent.

Oct 2022 - Present

Operations Officer - Socio-Economic Empowerment Program

Nairobi, Kenya

Caritas Nairobi is an international NGO under Caritas Internationalis which is mandated to coordinate and implement aid and social-economic development programs in the Catholic Archdiocese of Nairobi.Key Responsibilities:- Manage operational activities, including audit follow-ups and debt management for self-help groups (Saccos), in alignment with organizational goals.- Ensure proper credit practices within 107 Self-Help Groups (Saccos) in compliance with ESG standards and ethical financing.- Prepare detailed reports on operations, ensuring compliance with donor requirements and organizational standards.- Coordinate with stakeholders to enhance program effectiveness and impact.- Facilitate capacity-building initiatives for staff and community members especially on financial literacy.- Ensure efficient procurement processes, maintaining transparency and compliance.- Support monitoring and evaluation efforts, contributing to data-driven decision-making.- Maintain accurate records and documentation, ensuring accountability and transparency.

Jul 2019 - Nov 2024

Ag. People Operations Officer - Socio-Economic Empowerment Program

Sat at the intersection of HR, operations, and strategic workforce development. The primary goal was to establish a seamless, well-functioning environment where every SHGs' employee could perform at their best, contribute to the company's success, and feel fulfilled.Responsibilities include: Policy Implementation: Implement and maintain comprehensive organizational policies that ensure consistency and clarity across all departments. Staff Administration: Oversee employee records and administrative processes, ensuring that they are consistently updated and compliant with legal and regulatory standards. Ensuring operational efficiency by maintaining an organized and legally sound approach to HR management Onboarding: Design and manage a seamless onboarding process that fully equips new hires with the knowledge, tools, and cultural understanding to contribute effectively from day one. Employee Career Development: Develop and implement clear career development plans to motivate employees and offer them opportunities for personal and professional growth. Focusing on nurturing a highly engaged and productive workforce by providing clear paths for advancement Recruitment and Training: Lead recruitment strategies to attract top talent and develop training programs that ensure new and existing employees are equipped to excel in their roles. Ensuring that every employee, from hire to training, is positioned for long-term success Compliance and Ethics: Uphold the company's commitment to ethical conduct by ensuring all employees adhere to governance, compliance, and ethical standards. Serving as a champion for creating a culture of integrity and accountability across the organization Culture Building: Collaborate closely with leadership to foster a positive, productive, and inclusive work environment that aligns with the company's values. By balancing operational excellence with a supportive culture, ensuring that employees are motivated, productive, and happy

Aug 2023 - Apr 2024

Operations Officer

Hebron Security Company Limited

Nairobi, Kenya

Hebron Security Company Limited, a leading security service provider, entrusted me with a multifaceted role encompassing administration, finance, and operations. Key responsibilities included:Administrative Excellence: Provided comprehensive administrative and business support, ensuring seamless office operations. Managed internal and external communication, including correspondence and coordination of meetings.Financial Stewardship: Oversaw company's financial operations, including cash flow management, financial reporting, and payroll processing. Implemented financial policies and procedures, enhancing financial controls and accuracy.Strategic Planning: Coordinated and attended management meetings, contributing to strategic decision-making and business development initiatives. Spearheaded development and implementation of operational policies, enhancing staff work management.Relationship Management: Established and maintained strong client relationships, facilitating efficient issue resolution and client satisfaction. Coordinated with clients to understand their needs and ensured service delivery aligned with their expectations.Compliance and Legal Affairs: Ensured compliance with legal and regulatory requirements. Managed filing of all legal documents and monitored compliance with relevant laws and regulations.

Jun 2017 - Jul 2019

Operations And Admin Officer

Kasarani, Nairobi County, Kenya

- Managed day-to-day administrative tasks, including correspondence and office operations, in alignment with organizational objectives.- Coordinated with stakeholders to support community development projects and initiatives.- Provided logistical support for events and programs, ensuring smooth execution and participant satisfaction.- Facilitated communication between staff, partners, and beneficiaries, fostering strong relationships and collaboration.- Supported fundraising and grant application processes, contributing to the organization's financial sustainability.- Maintained accurate records and documentation, ensuring compliance with regulatory requirements.- Assisted in the development and implementation of policies and procedures to improve organizational efficiency and effectiveness.

Oct 2016 - Jun 2017
1 education record

Virginia Waitherero education

FAQ

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What company does Virginia Waitherero work for?

Virginia Waitherero works for Caritas Nairobi.

What is Virginia Waitherero's role at Caritas Nairobi?

Virginia Waitherero is listed as Customer Experience, Program Ops, and Shared Services Centre Lead at Caritas Nairobi.

Where is Virginia Waitherero based?

Virginia Waitherero is based in Ruaraka, Nairobi County, Kenya while working with Caritas Nairobi.

What companies has Virginia Waitherero worked for?

Virginia Waitherero has worked for Caritas Nairobi, The Room, Hebron Security Company Limited, and Empower Africa.

How can I contact Virginia Waitherero?

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What schools did Virginia Waitherero attend?

Virginia Waitherero holds Bachelor'S Degree, Economics And Finance from Kenyatta University.

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