Experienced barista accustomed to working in a high volume environment. Successfully completed corporate training in latte art and proper coffee tasting. Daily tasks and activities include:• Greet customers, take their orders, and use excellent time management and organizational skills to prepare and serve all items in the cafe.• Educate customers about drinks, treats, other products, and serve as a resource for guests• Prepare specialized drinks per company recipe guidelines • Maintain cleanliness and sanitization of all areas, including bathrooms; follow daily shift checklists for prescribed areas/tasks• Address and resolve customer issues in a polite and effective manner; engage manager or shift supervisor as necessary• Stock and refill inventory such as coffee cups, straws, napkins and utensils; supervise inventory levels and communicate when necessary to ensure inventory is not low or out• Brainstorm and design themed decor in the store as relevant for specific holidays or sales• Collecting media for company social media page

HRC is my second home! I met Skip Brand (Owner) at Black Oak Coffee one day while I was working. We had a quick conversation and by the end of it I had a second job.Besides the normal retail sales duties I help lead the Tuesday Ladies runs. I’ve demonstrated excellent customer service skills, resulting in an increase in customer loyalty and satisfaction.

Throughout my time at AAW I was recognized multiple times for my outstanding customer service. I quickly became a universal employee, and was brought onto the management team. My last year with AAW I was able to create 1M in my personal yearly sales. My daily tasks include:• Ensure cohesive and smooth environment for the team• Properly educating guests on products based on their needs, preferences, and budgets• Doing regular checks to ensure the cash flow into the registers is accurate• Growing social media presence through effective use of social media platforms• Provide an exceptional guest experience• Training new employees• Properly training new staff and demonstrating new procedures to all staff• Gathering money to pay outstanding bills or incoming deliveries• Oversee and direct staff in daily operations and updated training methods• Maintaining strict industry standards and guidelines• Being knowledgeable of new and changing standards within the industry and implementing new procedures • Provide accurate and timely inventory reports

Working on the beverage cart for Ancil Hoffman was a great learning experience. I loved the independence and freedom to run a small business outside.I am fully trained behind the bar and would solo-bartend the Carmichael Rotary meeting every week.• Excellent knowledge of mixing, garnishing, and serving drinks• Preparing alcoholic and non-alcoholic beverages for guests• Serving food and beverages with a friendly welcoming attitude• Restock and replenishing bar inventory and supplies• Comply with all food and beverage regulations• Understanding how to navigate a golf course correctly without disturbing guests• Routine maintenance checks of beverage cart to ensure it runs smoothly• Solo bartending for private events• Setting up private parties and banquets• Food Safety Certification

I was hired quickly at this Five Guys due to my prior positive history at the company. Robert Piccone (GM) put me directly as a manager in training on my second day, and from that point I was given countless opportunities which furthered my role in the company. I was offered the Assistant General Manager position, but ​politely turned it down; and ended up leaving the company as a floor manager. Some of my responsibilities as a Five Guys manager were as follows:• Providing excellent customer service in a fast paced environment• Prepping all food fresh daily• Accurately calculating how much prep needs to be done based on sales projection for the day• Obtaining a ServSafe Food Safety certification•Obtaining Food Handlers certification• Completing multiple ServSafe checklists throughout the day to ensure foodsafety• Manage staff and create a strong team environment•Having a customer oriented approach• Cash handling