Assistant Front Desk Manager
Fidelitas Spa
Hired by Fidelitas Spa, but worked for AZZURRA AIR SPASOSIR TRUSSARDI SPAHEWLETT PACKARDTENARIS DALMINEgeneral Director / personal assistantWork closely with CEO or Directors to provide administrative support on a one-to-one basis.Devise and maintain office systems, including data management and filing. Produce documents, briefing papers, reports and presentations; organize and attend meetings. Carry out specific projects and research. Hotel/ Flights reservation. Translation English/ Italian – Italian/ EnglishOperate telephone switchboard to answer, screen , or forward calls, providing information, taking messages, or scheduling appointments.Perform access control functions by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities. Arrange taxi bookings for staff and visitors; Answering visitors’ enquiries.Listen and resolve complaints from customers or the public. Collect, sort, distribute, or prepare mail, messages or courier deliveries.Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Perform administrative support tasks.Transmit information or documents to customers, using computer, e-mail or facsimile machine. Maintain, schedule and update appointment calendars.Process and prepare memos, correspondence or other documents.Take orders for merchandise or materials and send them to the proper departments to be filled. Schedule space or equipment for special programs and prepare lists of participants. Travel planning: hotel/ flight reservationDevise and maintain office systems, including data management and filing. Produce documents, briefing papers, reports and presentations; organize and attend meetings. Carry out specific projects and research. Hotel/ Flights reservation. Translation English/ Italian – Italian/ English
