Vicky Brasher Email and Phone Number

Parents Education and Support VolunteerDesigned and taught computer curriculum to parents including Windows, and internet navigation, as well as adjusting classes to meet the need of each parentAssisted teachers with daily tasks and introducing new ideasEnhanced ability of parents to set and achieve goals while meeting educational objectivesAssisted both parents and children in the development of their future

Managed quality assurance of more than 30 phone models in the daily manufacturing process resulting in faster turnaround times per phone Supervised six Quality Control inspectors, ended supervising sixteen Quality Control and eighteen Quality Assurance inspectorsMonitored, controlled, and solved all suppliers' problems and customer complaints before, during, and after production while escalating product issues to managementSupervised quality technicians while driving corrective action and analyzing measurable for standard of workDeveloped and implemented quality control procedures for the different phone models as well as a plan to document Standard Operation Procedure Selected to collaborate with Sanyo on engineering change orders (ECO) for critical issue resolution Awarded with additional shift management because of recognized process improvements

Reviewed, prioritized, and resolved all complaints within deadlines ensuring complaint could not be duplicated in future productionDocumented all complaints under Cardinal Health regulations including CFR and ISORequested defective samples for further root cause review Filed appropriate Medical Device Record response with the FDA Collaborated with manufacturing engineers to implement corrective action in the production environmentContinuously monitor production lines to prevent recurrence of recognized complaints Provide notification to the manufacturing process team regarding complaints and present training on solutionsParticipated in external and internal audits of FDA Quality System Regulations and ISO 13485:2003Monthly reporting on complaint metrics

Direct management of two production lines and 20 operatorsResponsible for controlling production of final assemblies and testing areas, and ensuring quality and a continuous process flow