•Collaborate with sales/CSM/SE teams, providing technical expertise and scope engagements/RFPs, with detailed LOE assessments. Ensured accurate scoping and alignment with customer needs, enhancing pre-sales effectiveness. Presented use case-based solutions to C-level stakeholders and their team, tailored to their business.•Manage relationships with multiple clients. Act as central/secondary point of contact. Define measurable success plans and outcomes. Foster strong customer advocacy and satisfaction throughout engagements, ensuring clear objectives and successful POCs. •Lead End-to-End Project Delivery from design to configuration. Ensure quality control and client satisfaction. Drive account extension opportunities. Achieve seamless project execution, leading to enhanced client relationships and potential business growth.•Collaborate with account management and strategy teams. Facilitate account extension and digital maturity. Promote multi-solution adoption. Drive strategic engagements, contributing to increased client retention and satisfaction focused on the concept of sustainable incremental revenue programs.•Oversee projects across teams. Handle escalations and identify client risks. Define mitigation strategies for contract retention. Ensure project success, manage scope creep, and enhance delivery efficiency, minimizing risks and maximizing client satisfaction (CSAT 98%).•Consulting Practice Optimization. Manage and optimize consulting practice operations. Document current practices and identify improvements. Implement efficiency enhancements and cost reduction measures. Drive increased revenue margins and operational efficiency within the consulting practice.•Serve as SME for Product Management. Provide insights on feature developments participating in rapid design labs. Align developments with client and market needs. Support product evolution aligned with customer requirements, contributing to product success and market competitiveness.

•Collaborate closely with Product Management post-Infinity acquisition. Manage GTM (Go-To-Market) strategies. Align strategies with new product offerings. Successfully integrate and launch products post-acquisition, ensuring market readiness and customer adoption.•Establish practice delivery methodology. Develop supporting collateral. Design and implement standardized methodologies. Enhance delivery efficiency and consistency, supported by comprehensive collateral for internal and external use.•Act as SME for Oracle global teams on Infinity IQ. Train and support Sales/SEs, consultants, and partners. Provide expertise and guidance on product features and implementations. Enable global teams to effectively sell and implement Infinity IQ, ensuring knowledge transfer and proficiency across stakeholders.•Collaborate with sales/CSM/SE teams, providing technical expertise and scope engagements/RFPs, with detailed LOE assessments. Ensured accurate scoping and alignment with customer needs, enhancing pre-sales effectiveness. Presented use case-based solutions to C-level stakeholders and their team, tailored to their business.•Manage relationships with multiple clients. Act as central/secondary point of contact. Define measurable success plans and outcomes. Foster strong customer advocacy and satisfaction throughout engagements, ensuring clear objectives and successful POCs. •End-to-End Project Delivery from design to configuration. Ensure quality control and client satisfaction. Drive account extension opportunities. Achieve seamless project execution, leading to enhanced client relationships and potential business growth.•Oversee projects across teams. Handle escalations and identify client risks. Define mitigation strategies for contract retention. Ensure project success, manage scope creep, and enhance delivery efficiency, minimizing risks and maximizing client satisfaction (CSAT 98%).

• Collaborate with sales, CSM and SE teams, providing technical expertise and scope engagements/RFPs, with detailed LOE assessments. Ensured accurate scoping and alignment with customer needs, enhancing pre-sales effectiveness. Presented use case-based solutions to C-level stakeholders and their team, tailored to their business.• Manage relationships with multiple clients. Act as central/secondary point of contact. Define measurable success plans and outcomes. Foster strong customer advocacy and satisfaction throughout engagements, ensuring clear objectives and successful POCs. • End-to-End Project Delivery. Lead project delivery from design to configuration. Ensure quality control and client satisfaction. Drive account extension opportunities. Achieve seamless project execution, leading to enhanced client relationships and potential business growth.• Collaborate with account management and strategy teams. Facilitate account extension and digital maturity. Promote multi-solution adoption. Drive strategic engagements, contributing to increased client retention and satisfaction focused on the concept of sustainable incremental revenue programs.• Oversee projects across teams. Handle escalations and identify client risks. Define mitigation strategies for contract retention. Ensure project success, manage scope creep, and enhance delivery efficiency, minimizing risks and maximizing client satisfaction.

•Reporting to the CEO, assigned the role of Marketing Manager. Create a new identity to enhance market presence. Develop a new company identity, redesign website, create compelling content and sales collateral, and support sales efforts. Successfully repositioned the company in the market, leading to increased brand visibility and customer engagement, increasing our sales in 350%.•Tasked with enhancing the Web Analytic service for South America. Develop comprehensive business and capacity plans. Conduct market analysis, forecast demand, and outline operational strategies. Successfully implemented business and capacity plans that optimized service delivery and market penetration across South America making us the top distributor world-wide.•Led a team of 10 consultants and support staff. Cultivate a culture of excellence and drive employee performance. Provide mentorship, set clear goals, and facilitate professional development. Achieved high team performance and morale, contributing to successful project outcomes and client satisfaction.•Responsible for managing project lifecycles. Develop project plans and allocate resources. Monitor project progress and ensure quality assurance. Successfully executed projects on time and within budget, meeting quality standards and client expectations.•Addressed customer satisfaction and reporting procedures. Improve customer satisfaction ratings. Suggest, develop, and implement new reporting procedures. Achieved higher customer satisfaction ratings by enhancing reporting accuracy and relevance, improving communication and service delivery.•Responsible for evaluating content efficiency and communication medium. Evaluate content effectiveness using traffic statistics. Provide reports and action plans to optimize communication effectiveness. Improved the effectiveness of internet communication mediums, leading to enhanced engagement and interaction with target audiences.

- Development and management of the company's web metrics standards;- Strategic analysis of products performance and market reach;- Managing and developing new e-mail marketing and newsletter strategic to grow and improve the CRM and VRM;- Deployment and implement of a new presenting reporting system based on individual and portal strategic;- Deployment of cross-content and cross-media strategic for each website;- Training all company's departments on web metrics usage;- Produced and developed measurements and strategy for each product in the web portal with about 1,028 different websites;

- Developed and Implement the first WebTrends training center in Brazil, training +200 company's on the first year;- Implemented the consulting standards that driven us to lead the webmetrics market in Brazil;- Changing the Brazilian internet market view to metrics instead of looking to the sky to know if is going to rain or not :-);