Coordinate life cycle for proprietary application including:- Prioritize and schedule all application changes- Responsible for creating comprehensive testing scripts for all levels of users (approvers, requestors, unauthorized users) ensuring each change is implemented without issues.- Problem investigation and coordination- Create and maintain training manuals- Advise teams on appropriate use of the application to meet their needs while maintaining appropriate security and controls

Application Readiness project (to test and bundle ~1500 applications) member as part of larger project to update ~90,000 workstations globally to new operating system including Office 2010. - Managed early application testing environment in 15 global locations including installation of operating system updates, booking arrangements for application analysts. Created training documentation as well as providing first level support for issues/questions.- Managed the physical creation of 2 bundling testing environments (Houston and Singapore). The environments were utilized to test bundled application packages to ensure they worked as expected in the new desktop operating system environment.- Project expert handling all access adjustment requests (~200 per month) with access administration.- Project expert managing all problem and change management requirements.

Managed 7 programmers ensuring proper handling of gasoline payments across Canada.- Lead numerous investigations with various internal and external teams to determine issue root cause and resolution implementation as appropriate.- Maintained application enhancements and scheduled implementations to maximize programmer efficiency with consistent implementation success.- Effective utilization of problem and change management tools ensuring effective communications and scheduling.- Updated and ensured compliance with application security and controls requirements on behalf of the business.

Managed a team of 6 providing first level support for national network in coordination with Western Network Operations team lead. Scheduled required changes for regular maintenance.First level support problem investigation and resolution.

Process Analyst providing support for team managing servers, including major upgrade project for all Imperial Oil servers in Toronto.

Change Analyst within Data Center operations. Assisted in new change management process design and implementation.

Shift Supervisor for data center managing the integration of 2 separate teams/processes into one during merger of Texaco Canada and Imperial Oil.

Operations support utilizing CA7 Job scheduler to manage mainframe job flows.

Data center operations starting in printer operations, moving to tape operator and finally shift leader.