Virginia Kirby Email & Phone Number

Directed technical departments, Data Center Services, Network Infrastructure and Security, as Vice President of Capgemini. Oversaw 285 employees providing IT infrastructure services to numerous clients in North America from 6 data centers and delivery centers in India; initiated formal demand management discipline coupled with resource forecasting/planning; implemented formal process to document scope, risks and assumptions; redesigned business impact analysis; educated clients on strength of disaster recovery/business continuity capabilities. Improved demand and resource management generated 24,000 annual billable hours in 1 year; facilitated reduction of 8 FTE; improved on-time project delivery to 90+%; reduced client complaints, misunderstandings, increasing satisfaction; recovery time objectives and recovery point objectives fit clients’ business needs at reasonable cost. Increased revenue 12+% for multi-million dollar infrastructure outsourcing business unit by improving account management and service delivery. Led staff of 60; identified commercial areas of under and over delivery; adjusted action plans to ensure contract compliance; negotiated pricing for over delivery; initiated improvements in problem, incident and capacity management; instituted additional account reviews with assigned accountability. Improved fiscal accountability; SLA compliance improved from less than 85% to 99% in first year.

Led $14 million initiative producing 10-year, $2+ billion global infrastructure outsourcing agreement for $33+ billion company. Oversaw process to move 1000 employees, 10,000+ servers, 40,000 mainframe MIPS, etc. to outsourcing company; oversaw 12 senior staff through documenting requirements and constructing RFP, conducted face-to-face panels with 5 suppliers; down-selected to 2; led due diligence on 3 continents and final vendor selection; negotiated technical services provisions in contract; directed change management initiatives. Company saved millions annually.

Managed technology and North American IT operations for Fortune 100 company. Oversaw network, telecom, storage, mainframe, servers, security, middleware and disaster recovery; led 354 technical/engineering staff with $100+ million budget serving 50,000+ end points; established regulatory compliance team; developed programs to gain revenue/funding, enhance service delivery or improve project delivery; provided executive sponsorship to $400 million project to consolidate 12 billing systems into 1; developed payment card industry (PCI) compliance solutions enabling company to receive $5 million in joint marketing with VISA.Instituted communications processes for internal infrastructure organization and clients. Introduced monthly conference calls for up to 500 participants; prepared agenda to discuss prior results, challenges for month and introduction of new technologies; designed emergency communications process in advance of disasters including hurricanes and pandemics and in preparation for repercussions of major world events; established timelines, checklists, duties and responsibilities; set up emergency notification system. Improved employee knowledge base, ability to better service clients and job satisfaction; enhanced satisfaction for business partners and clients knowing IT informed and prepared for impending events.

Initiated global discipline, Application Platform Services, to certify 4,000+ applications and publish 360° review in non-technical language for financial institution. Analyzed/Found duplications of functionality in legacy systems and identified issues supporting legacy hardware/software components; introduced standard components e.g. description, importance to business, architecture, hardware currency, software currency, availability history. 360° review substantiated request/receipt by IT to obtain funds for technology upgrades and building disaster recovery environments; promoted application awareness; reduced support costs.

Negotiated renewal of 3-year multi-million dollar AT&T contract for hardware and network services. Reviewed existed contract; recognized need for advanced network routing, SLAs and reduced costs; defined requirements; produced RFI; led preliminary discussions on needs with multiple vendors; found AT&T willing to meet demands; negotiated final contract. Migrated to state-of-the-art technology; introduced SLAs for measurement; reduced costs by millions.Consolidated telecom group (personnel/technologies) following 5 acquisitions and consolidated technologies for newly created centralized call center. Evaluated existing/acquired staff; identified key skill sets and created new team; managed day-to-day operations; adopted best of breed processes; selected systems and system integration tools for call center; introduced state-of-the-art technology. Reduced staff by 50+% while providing improved service; systems still in place supporting 12,000+ distributors servicing 1+ million customers.Improved turnaround time and accuracy on 4,000 monthly unpaid invoices. Perceived idea to utilize Ariba Procurement system to audit by exception and automate approvals allowed in invoice; developed business case demonstrating cost benefit of changing from manual validation to automated matching of invoices against various data bases and system approval/rejection for payment. Cut days out of process with 100% accuracy to data in system; reduced costs by $.9+ million.

Spearheaded disaster recovery efforts following 911 tragedy. Devised/Implemented communication strategy for 1000+ displaced employees, families and corporate entities; set up command and message centers; anticipated needs and thought outside box to procure hardware, software and infrastructure services, for example, petitioned Bankruptcy Court to utilize network services in one of new offices vacated by previous tenant. Enabled company to resume full operations within 6 days.

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