Developed CRM system, managed accounts, effectively communicated with guests to develop a memorable and quality stay, maintained the highest levels of customer service, created loyalty programs, managed payroll, created and implemented sales goals and objectives, talent acquisition, strong relationship management interaction and skills with all levels of the organization, implemented layouts and production of marketing and ad materials, expanded the customer base

Led the activities comprising the community’s overall marketing strategies and programs, developed and implemented short and long range marketing plans and innovative, state-of-the-art marketing strategies, developed and maintained exceptional customer relationships throughout the lease term to ensure the maximum number of lease renewals, gathered and compiled current market and economic information and prepare competitive market analyses and trends as necessary

Assisted in managing 29 contract broiler houses, crisis management, general maintenance, budgeting, managed computer systems, evaluated performance analysis, recommended changes to increase performance levels, strong relationship management skills and ability to interact, influence, and communicate effectively with all levels of contract company and NH Ranch, reviewed annual reports, assisted in creating production goals and sales objectives, kept up with the rapid change of technology in industry