Virginia Rose work email
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Virginia Rose personal email
I build empowered teams and deliver successful business outcomes through products, platforms, and experiences.I've always been a curiosity seeker and one to ask why. This ultimately has landed me in Product at Capital One - focusing on both how to establish the right platform to enable growth and scalability as well as delivering servicing experiences for our customers that delight and unlock value. Curiosity and whys unlock getting to the root of a problem. The root of what an engineer needs to deliver quality code fast, the root of what a customer needs in a servicing moment that matters, the root of how to empower product managers to discover and deliver. Curiosity drives what I do. The next step of learning and empowering always comes when one asks why.
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Senior Director, Product Manager - Customer Services & StrategyCapital One Jan 2023 - PresentMclean, Va, UsOwning and delivering delightful end to end servicing experiences for our customers by bringing together UX design, data, and technology. -
Director, Product Manager - Customer Services & StrategyCapital One Sep 2021 - Dec 2022Mclean, Va, UsOwning and delivering delightful end to end servicing experiences for our customers by bringing together UX design, data, and technology.
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Director, Product Manager - Card Customer Experience And PlatformCapital One Jan 2021 - Sep 2021Mclean, Va, UsInfluenced and got stakeholder buy in to extend key platform capabilities from agent servicing and CRM to support all internal UI builds (Messaging, Data Science, etc), saving the business time and investment in platform build and management- Extended key capabilities from Agent Servicing Platform to 3+ other internal users in quality, messaging, and statements- Reduced the time to stand up an application by 50% through re-usable patterns and capabilities- Invested in monitoring and site reliability engineering (SRE) to move reactive platform incident management to a proactive and always on state
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Senior Manager, Product Manager - Card Customer Experience And PlatformCapital One Sep 2019 - Dec 2020Mclean, Va, UsPitched and established need and investment in a platform specific organization to support the replatforming of Capital One's Internal Agent Servicing Application, serving 20,000+ agents- Acquired and managed 6 tech teams and 4 PMs; setting and tracking to platform level OKRs- Drove discovery of internal users needs and development of our platform vision- Platform grew to support 50+ in active development- Influenced up to C-suite on enterprise servicing strategy powers through platform optimization/efficiencies - effectively consolidating four disparate UIs into one
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Manager, Product Manager - Card Customer Experience And PlatformCapital One Nov 2017 - Aug 2019Mclean, Va, UsProduct lead for single platform team, supporting customer servicing tools- Established product principles (and trust!) with a team that in the past had been only tech driven- Drove vision for platform needs, establishing the need for replatforming from a mono-lithic technology stack to a MPA architecture - Unlocked the ability for federated development, allowing the # of teams to build on the platform to grow 2X
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Manager, Client Development - Card Digital PartnershipsCapital One Oct 2016 - Oct 2017Mclean, Va, UsLaunched Spotify partnership for Capital One in May 2017, marking Spotify's first-ever partnership with a financial institution in the U.S. - Lead customer research on construct and partnership value- Managed partner relationship and expectations through contract signing and partnership delivery- Delivered and executed across a large cross functional internal team, including tech, operations, marketing, risk, and legal- Tracked OKRs throughout partnership timeframe, negotiating & managing contract deliverables
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Principle Associate, Scrum Master - Card Digital TransformationCapital One Aug 2015 - Sep 2016Mclean, Va, UsKey Performer and Change Agent On the Card Digital Transformation Team- Sought after to help the business adapt and leverage technology's agile mindset and orientation- Consulted with the CLT on agile practices and establishing outcomes for the business; partnering with outside Consultant Jeff Gothelf and Barry O'Reilly- Drove co-location efforts across the card portfolio; ensuring 5,000+ associates were oriented around outcomes and work rather than job function
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Senior Associate, Scrum Master - Card Technology AcquisitionsCapital One Aug 2014 - Jul 2015Mclean, Va, UsSCRUM Delivery Lead for 3 Teams in Acquisitions Tech- Actively sought after to help stand up new teams with expertise in delivering team throughput stability- Consulted and partnered with local VP+ population to establish and abide by Agile principles- Delivered one of the first APIs for the business
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Associate, Project Manger - Card OperationsCapital One Jul 2013 - Jul 2014Mclean, Va, UsKey Lead within Operations PMO group, leading partnership conversations and platform integrations. - Responsible for all program wide communications and washboarding to users and leadership- Delivered and tracked project milestones; ensuring integrated view of tech, operations and risks were represented. Key Projects: Best Buy Portfolio Deconversion & Partnerships to IRIS Platform Conversion
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Assistant In The Board Of Visitors OfficeUniversity Of Virginia Jun 2012 - Jun 2013Charlottesville, Va, Us- Assisted in planning and executing all regular BoV meetings- Delivered weekly UVA in the News read outs to BoV Members- Provided a student voice in the BoV office through working part-time as a student -
Fourth Year Class Giving Co-ChairUniversity Of Virginia May 2012 - May 2013Charlottesville, Va, Us- Lead a team of 8+ student peers in a year long giving campaign- Targeted every classmate graduating in the class of 2013, with goals of education and donation - Campaign raised ~$600K with a class participation rate of 50%+
Virginia Rose Skills
Virginia Rose Education Details
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University Of VirginiaConcentration: Neuroscience
Frequently Asked Questions about Virginia Rose
What company does Virginia Rose work for?
Virginia Rose works for Capital One
What is Virginia Rose's role at the current company?
Virginia Rose's current role is Product Leader.
What is Virginia Rose's email address?
Virginia Rose's email address is vi****@****one.com
What schools did Virginia Rose attend?
Virginia Rose attended University Of Virginia.
What skills is Virginia Rose known for?
Virginia Rose has skills like Management, Project Management, Marketing.
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