Senior Director, Product Manager - Customer Services & Strategy
CurrentOwning and delivering delightful end to end servicing experiences for our customers by bringing together UX design, data, and technology.
Jan 2023 - Present
AeroLeads people directory · profile
Virginia Rose Email & Phone Number
Product Leader
at
Capital One
1 work email found
@capitalone.com
LinkedIn matched
✓ Verified July 2026
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Profile completeness 100%
Who is Virginia Rose? Overview
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Quick answer
Virginia Rose is listed as Product Leader at Capital One, based in Richmond, Virginia, United States. AeroLeads shows a work email signal at capitalone.com and a matched LinkedIn profile for Virginia Rose.
Virginia Rose previously worked as Senior Director, Product Manager - Customer Services & Strategy at Capital One and Director, Product Manager - Customer Services & Strategy at Capital One. Virginia Rose holds Bachelor Of Arts (B.A.), Cognitive Science, Concentration: Neuroscience from University Of Virginia.
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Email format at Capital One
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*@capitalone.com
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Profile bio
About Virginia Rose
I build empowered teams and deliver successful business outcomes through products, platforms, and experiences.I've always been a curiosity seeker and one to ask why. This ultimately has landed me in Product at Capital One - focusing on both how to establish the right platform to enable growth and scalability as well as delivering servicing experiences for our customers that delight and unlock value. Curiosity and whys unlock getting to the root of a problem. The root of what an engineer needs to deliver quality code fast, the root of what a customer needs in a servicing moment that matters, the root of how to empower product managers to discover and deliver. Curiosity drives what I do. The next step of learning and empowering always comes when one asks why.
Listed skills include Management, Project Management, and Marketing.
Current workplace
Virginia Rose's current company
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11 roles
Virginia Rose work experience
A career timeline built from the work history available for this profile.
Director, Product Manager - Customer Services & Strategy
Owning and delivering delightful end to end servicing experiences for our customers by bringing together UX design, data, and technology.
Sep 2021 - Dec 2022
Director, Product Manager - Card Customer Experience And Platform
Influenced and got stakeholder buy in to extend key platform capabilities from agent servicing and CRM to support all internal UI builds (Messaging, Data Science, etc), saving the business time and investment in platform build and management- Extended key capabilities from Agent Servicing Platform to 3+ other internal users in quality, messaging, and statements- Reduced the time to stand up an application by 50% through re-usable patterns and capabilities- Invested in monitoring and site reliability engineering (SRE) to move reactive platform incident management to a proactive and always on state
Jan 2021 - Sep 2021
Senior Manager, Product Manager - Card Customer Experience And Platform
Pitched and established need and investment in a platform specific organization to support the replatforming of Capital One's Internal Agent Servicing Application, serving 20,000+ agents- Acquired and managed 6 tech teams and 4 PMs; setting and tracking to platform level OKRs- Drove discovery of internal users needs and development of our platform vision- Platform grew to support 50+ in active development- Influenced up to C-suite on enterprise servicing strategy powers through platform optimization/efficiencies - effectively consolidating four disparate UIs into one
Sep 2019 - Dec 2020
Manager, Product Manager - Card Customer Experience And Platform
Product lead for single platform team, supporting customer servicing tools- Established product principles (and trust!) with a team that in the past had been only tech driven- Drove vision for platform needs, establishing the need for replatforming from a mono-lithic technology stack to a MPA architecture - Unlocked the ability for federated development, allowing the # of teams to build on the platform to grow 2X
Nov 2017 - Aug 2019
Manager, Client Development - Card Digital Partnerships
Launched Spotify partnership for Capital One in May 2017, marking Spotify's first-ever partnership with a financial institution in the U.S. - Lead customer research on construct and partnership value- Managed partner relationship and expectations through contract signing and partnership delivery- Delivered and executed across a large cross functional internal team, including tech, operations, marketing, risk, and legal- Tracked OKRs throughout partnership timeframe, negotiating & managing contract deliverables
Oct 2016 - Oct 2017
Principle Associate, Scrum Master - Card Digital Transformation
Key Performer and Change Agent On the Card Digital Transformation Team- Sought after to help the business adapt and leverage technology's agile mindset and orientation- Consulted with the CLT on agile practices and establishing outcomes for the business; partnering with outside Consultant Jeff Gothelf and Barry O'Reilly- Drove co-location efforts across the card portfolio; ensuring 5,000+ associates were oriented around outcomes and work rather than job function
Aug 2015 - Sep 2016
Senior Associate, Scrum Master - Card Technology Acquisitions
SCRUM Delivery Lead for 3 Teams in Acquisitions Tech- Actively sought after to help stand up new teams with expertise in delivering team throughput stability- Consulted and partnered with local VP+ population to establish and abide by Agile principles- Delivered one of the first APIs for the business
Aug 2014 - Jul 2015
Associate, Project Manger - Card Operations
Key Lead within Operations PMO group, leading partnership conversations and platform integrations. - Responsible for all program wide communications and washboarding to users and leadership- Delivered and tracked project milestones; ensuring integrated view of tech, operations and risks were represented. Key Projects: Best Buy Portfolio Deconversion & Partnerships to IRIS Platform Conversion
Jul 2013 - Jul 2014
Assistant In The Board Of Visitors Office
- Assisted in planning and executing all regular BoV meetings- Delivered weekly UVA in the News read outs to BoV Members- Provided a student voice in the BoV office through working part-time as a student
Jun 2012 - Jun 2013
Fourth Year Class Giving Co-Chair
- Lead a team of 8+ student peers in a year long giving campaign- Targeted every classmate graduating in the class of 2013, with goals of education and donation - Campaign raised ~$600K with a class participation rate of 50%+
May 2012 - May 2013
1 education record
Virginia Rose education
-
University Of Virginia
FAQ
Frequently asked questions about Virginia Rose
Quick answers generated from the profile data available on this page.
What company does Virginia Rose work for?
Virginia Rose works for Capital One.
What is Virginia Rose's role at Capital One?
Virginia Rose is listed as Product Leader at Capital One.
What is Virginia Rose's email address?
AeroLeads has found 1 work email signal at @capitalone.com for Virginia Rose at Capital One.
Where is Virginia Rose based?
Virginia Rose is based in Richmond, Virginia, United States while working with Capital One.
What companies has Virginia Rose worked for?
Virginia Rose has worked for Capital One and University Of Virginia.
How can I contact Virginia Rose?
You can use AeroLeads to view verified contact signals for Virginia Rose at Capital One, including work email, phone, and LinkedIn data when available.
What schools did Virginia Rose attend?
Virginia Rose holds Bachelor Of Arts (B.A.), Cognitive Science, Concentration: Neuroscience from University Of Virginia.
What skills is Virginia Rose known for?
Virginia Rose is listed with skills including Management, Project Management, and Marketing.
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