• Collaborated and authored Vision Statement and Team Strategy for a comprehensive employee training program, including onboarding and continued development.• Directed simultaneous system training implementation projects of varying sizes and complexities to meet the needs of the University audience with right-sized online and classroom strategies. (PeopleSoft, InfoEd, SciQuest, TM1, FAMIS, Cognos, Advance, Jive, iModules (Our Northwestern, alumni engagement platform) and CollegeNET)• Supervised projects to convert 400+ training documents to HTML files and transition all learning objects into LMS (Saba).• Partnered with stakeholders and business owners to identify and meet specific and specialized training needs.• Expanded use of online learning options incorporating micro-learning, synchronous and asynchronous webinars, websites, and embedded video.• Facilitated dynamic, genuine learning sessions for large in-person groups, hands-on classes, 1:1 in an open lab setting and online webinars.• Designed, developed, and delivered training plan for FAMIS Mobile for Facilities Management Field Technicians to streamline work order and timesheet processes.• Led team towards high quality instructional design, development, and increased skills in authoring tools such as Captivate, Dreamweaver, HTML, Snagit, Audacity, and Screenflow.• Mentored colleagues on best practices on project management and learning development.• Integrated and championed best practices in business process, policy and procedure into scenario-based learning options.• Transformed a diverse team into a collaborative, supportive unit.• Collaborated on communications messages for implementation and upgrade projects.

• Analyzed, designed, developed, implemented and evaluated documentation and training events (ADDIE) for PeopleSoft, FAMIS, and SciQuest. • Trained over 3,000 university staff on 3 campuses (Evanston, Chicago, Qatar) on multiple financial and reporting applications incorporating the population’s diverse culture and skill levels, and utilized multiple teaching strategies, adult learning theory, and the Kirkpatrick levels of evaluation. • Managed project to implement a payment request function, directing technical, functional and training development efforts.• Mentored junior trainers on best practices of documentation development, course development and instructional strategies in the classroom.• Collaborated with business analysts, testers, users and support desk to improve usability and to customize training to address specific software challenges.

• Managed administrative functions and operations for an investment advisory firm/hedge-fund manager including marketing mailings, client and manager filing, CRM database, travel arrangements, meeting coordination. Assisted CEO, COO, and CFO in presentation development and Board communications..• Managed design and build out of new, expanded office suite.

Instructor in intensive ESL classes with multi-cultural adults (evening classes).

• Oversaw and managed $5 million university real-estate gift portfolio, including due diligence, acquisition, problem solving, budget management, consultant management and asset disposition. • Negotiated agreements for complex programming and space requirements between internal and external parties. • Directed special projects, including lease negotiations, space management, property acquisition, and tax studies.

• Monitored and analyzed the University’s investment activities in order to prepare reports on portfolio activities for Board of Trustees. • Managed the security lending and dividend reinvestment programs. • Coordinated securities trading program with brokers. • Coordinated quarterly transaction reporting to Board of Trustees on $4 billion portfolio. • Assisted CIO in daily activities, presentation development, projects, and Trustee communications. • Managed office budget, renovation projects.

Summer School Program. • Designed and directed special youth training and education program focusing on written and oral communications, team building, leadership, language skills, and personal management programs.• Mentored new instructors in communications content area and cultural considerations of student population.