• Serve as the liaison and Subject Matter Expert between the business users, Child Support/Services program area, and technical teams• Ensure understanding of priorities, business needs, schedule, status, and deliverables amongst members of the business, program and technical teams• Manage day-to-day communication and ensure rapid resolution of requests and questions from business users and technical teams• Facilitate sessions with business, program and technical teams to understand business needs, identify and design solutions, and develop use cases• Create formal documentation for Business, Functional and Technical requirements, Functional and Technical Design, and Use Cases• Lead development of formal Test Plans and test data in collaboration with the business, program and technical teams• Facilitate, document and coordinate business User Acceptance Testing• Prepare necessary forms and documentation for implementation• Analyze and recommend process improvements

• Work with business leaders and company employees to gather and define business and functional requirements.• Creation of detailed specifications which align business and customer needs with accounting and production capabilities.• Offer additional insight to companies to help them see fuller scope of project.• Work with technical leaders to define project tasks and establish project schedule.• Evaluate and determine business value of impending project.• Assist project team in defining overall project goals, how to achieve them and maintain project schedule.• Responsible for managing, creating and executing test cases and scenarios. • Ensure project results are being achieved – test and make sure project requirements have been met.• Communicate project status to I.T. and business leaders.• Follow-up with successes and failures of the project for continuously improve.• Maintain an awareness of corporate technology and other initiatives in order to meld with corporate direction and utilize other resources/solutions that are already available.

• Testing product in Development sandbox with User stories and established parameters• Identifies and documents issues, risks, and opportunities• Develops/drafts business and technical requirements• Conduct research as assigned. • Provide product/project support

• Submit RFCs, project and trouble tickets, as needed for software implementations. • Coordinate multiple players during updates/maintenance to client software. • Manage meetings and provide documentation as needed for new projects• Hardware/software support and management of project equipment inventory.• Point of contact for client-managed technologies.• Interface with client for computer access and authorizations.• Provide support to project teams in configuring and base-lining project items.• Review and recommend improvements to existing CM processes.• Maintain data quality, integrity and security of CM database.• Develop security guidelines to avoid unauthorized damage or usage of project items• Maintain proper version controls of software deliverables.• Oversee the delivery of software applications in test and deployment environments.• Analyze configuration issues and propose appropriate resolutions.

• Reviewed software requirements and prepared test scenarios.• Executed tests on software usability.• Analyzed test results on database impacts, errors or bugs, and usability.• Prepared reports on all aspects related to the software testing carried out and reporting to the design team.• Interacted with clients to understand product requirements.• Participated in design reviews and providing input on requirements, product design, and potential problems.• Provided full administrative support for site, staff and associated units.• Compiled, processed, and analyzed data based on research objectives and prepare reports.• Collected and recorded project timesheets and produce periodic reports.

• Prepared client data and import into proprietary systems.• Managed and tracked status of client data processing within project schedule timeline.• Created and executed global client IP portfolio data manipulations.• Designed and updated client data processing documentation with all required steps.• Generated scheduled monthly, quarterly, and yearly internal and external customer reports.• Prioritized, submitted, and monitored data processing tasks within proprietary systems.• Collaborated with project manager to ensure payment processing deadlines were met.• Coordinated and executed functional, regression, user acceptance tests for system upgrades.• Performed testing on customer data for system upgrades.• Reviewed, analyzed, and troubleshot client data results.• Supported IP Payments Operations and Sales client data requests.

• Manual test software functionality using structured test cases.• Used initiative in identifying potential user variables and applied to test scenarios.• Writing/creating and maintaining test cases.• Report software performance issues.• Collaborate with developers in software maintenance and improvement.• Assist clients with issues and record incidents for review.• Respond to email and phone requests in a prompt, professional and friendly manner.• Provide technical assistance on application-specific hardware (scanners).• Provide one-on-one training.

• Support users via remote or on-site troubleshooting of applications and equipment.• Collaborated with personnel to provide optimum performance of software and equipment through review of procedures and system processes.• Created user accounts, assigned file permissions and provided password maintenance.• Provided system support for media centers and employee accounting applications. • Designed departmental reports using internal systems and third-party data extraction programs.• Responsible for managing, analyzing and developing district data.• Ensured applicable program updates were instituted; troubleshot update issues.• Tested and confirmed data accuracy after application changes made per end user requests or system updates.• Maintained data backup media, secondary backups, and disaster recovery.• Documented trouble-ticket items using district IRM (Information Resource Manager) system.• Administered system security in conjunction with Technology and district policy.• Assisted in preparing district student accounting and personnel state report.• Developed IT implementation plans to ensure smooth transition from old to new business systems.• Created extracts for grade reporting, knowledge management and report development on prior system.• Daily interaction with employee, administrative and supervisory associates including briefing on new initiatives and teaching systems applications.• Assisted end-users in managing and utilizing district systems effectively.• Applied district strategic IT goals in planning program application, training, and support.• Led system function workshops such as student scheduling, attendance, and report processing.• Modified student school identification badge to interface to with media center and food systems.• Created employee identification badge compatible with multiple district systems.