Virginia Poselli Email & Phone Number

Highly motivated, solutions focused professional with extensive experience and an impressive record of achievements within all facets of administrative customer service and issues resolution management particularly within the IT, telecommunications and FMCG industries. A highly driven individual, who has a proven record in displaying flexibility, motivation and professionalism at all times whilst managing relationships, delivering ideas, process improvements and significant revenue to business. An exceptional people leader, who has continuously been recognized for delivering when managing teams of all sizes. This individual possesses outstanding skills and experience in managing change throughout a business successfully in demanding situations, a specialist in offshoring teams within an operational environment.Key Comptencies LeadershipExperience in building, motivating and leading strong cohesive teams sized up to 40 people including off-shore providers.  Stakeholder Relationships Initiation of Successful partnering relationships with internal and external customers and suppliers.Driving ChangeLed various culture change initiatives, which achieved a strengthened focus on high quality customer services. Performance Improvement Due to strong analytical and strategic insight was able to identify opportunities for improvement and create practical solutions. Operational ManagementFocus on the timely achievement of objectives; manage budget responsibilities; providing strong and engaging leadership.

Listed skills include Management, Customer Service, Microsoft Office, Team Leadership, and 2 others.