Virginia Ragni Email & Phone Number

Zürich, Zh, Ch

Vieste

Founder of a boutique luxury hospitality business, known for delivering exceptional guest experiences and digital marketing strategies that consistently led to high occupancy rates and 5-star reviews across Google (4.9), Booking.com (9.3/9.4), and Tripadvisor (5.0). I lead a high-performing team that upholds excellence in operations, ensuring seamless service delivery and guest satisfaction.Key Achievements:• Spearheaded digital marketing strategies that boosted guest engagement and visibility.• Consistently maintained industry-leading guest satisfaction scores.• Implemented guest-centric initiatives that drove repeat bookings and elevated the brand’s reputation.

Zurich, Switzerland

Launched and managed Cibum Boutique, a premium food business in Zurich, specializing in unique tasting events and local products. Through strategic marketing and exceptional customer engagement, I built a loyal community of customers. Unfortunately, the business was later closed, but not without achieving great success in customer loyalty and branding.Key Achievements:• Successfully hosted monthly degustation events, each with 20 attendees.• Increased online engagement through targeted marketing strategies.• Developed supplier relationships, ensuring top-quality products and cost efficiency.

Zurich, Switzerland

Pioneering supplier sourcing for frozen fish in China and actively participating in industry expos.

Zurich, Switzerland

Played a key role in enhancing the association’s online presence by driving targeted digital marketing efforts. Contributed to membership engagement and digital visibility through content creation and marketing strategies.Key Achievements:• Increased online engagement through successful digital marketing campaigns.• Managed membership communications, improving engagement.

Lake Como

During my tenure as a Home Experience Specialist at Luxury Retreats in the Lake Como area, I was entrusted with managing guest relations and overseeing high-end accommodations.My responsibilities included upholding exceptional service standards and conducting thorough property inspections to ensure consistency in the luxury experience and guest satisfaction.Additionally, I collaborated closely with service staff to co-ordinate guest activities and address special requests, fostering a personalised hospitality environment.Key Achievements:- Streamlined guest service procedures, improving efficiency and guest satisfaction during high- demand periods.- Exceeded time commitments to cater to VIP clients' exacting needs, ensuring impeccable service and garnering client and company appreciation.

London, England, United Kingdom

Import-export management

Geneva, Switzerland

Provided front desk services

Handled guest relationship services

Check in, Check out, booking, assisting the guest with their requests, organizing private event for the guest

Vieste

Organising the agenda, booking flight and hotels, answering the telephone, checking emails, other administrative tasks when needed

responsible of booking, assistant of front office manager and generalmanager

4 Weeks between Reception and Housekeeping Department

1 week of Food and Beverage theory4 weeks of Kitchen and Service pratical

responsible for managing front desk and reception, assisting guestsand office staff

responsible for front and back office, customer service

Receptionist and customer service

Professional Diploma, Digital Marketing

The qualification has been credit rated for the Scottish Credit and Qualifications Framework by the Scottish Qualifications Authority.

Diploma, Hotel And Restaurant Operation

Activities and Societies: SI Leader in IT, Wine Club, Academic Rep, Volunteering during Open Day and professional lunch, Dean's assistant.