• Foster partnership development with local businesses, government agencies, and community stakeholders to promote community-centered policies.• Provide day-to-day operational leadership for E.P.I.C staff and garden volunteers.• Collaborate with board members to manage annual budgets for grants-based programming, ensuring alignment with community needs and funding policy requirements.•Supervise the production of newsletters and outreach materials in multiple languages todisseminate information and increase community engagement

Supporting and informing members of online communities at Hyland. Responsible for moderation, administration and governance of online communities. -Utilized Atlassian Suite of products to investigate, troubleshoot, and resolve escalated help requests for Hyland’s global community ecosystem of 15,000+ customers and resellers-Served as Salesforce database administrator; updated user profiles and verified third-party vendor access through Contractor Use Agreements to mitigate operational risk -Orchestrated the design and localization of critical community initiatives, including Onboarding & Access, and Voice of Customer programs, for the Latin American market

-Administered user satisfaction research throughout the launch of industry-led virtual training courses, offering personalized support to resolve participant inquiries -Orchestrated cross-functional collaboration between policy, product, and marketing teams, resulting in the creation of 150 Community FAQ resources and procedure manuals-Conducted Root Cause Analysis to formulate proactive user engagement strategies, propelling the growth and scalability of EP’s industry expert-led Academy courses; These initiatives contributed to a 37% increase in course completion rates within the first quarter

As a relationship manager, I was tasked with managing the full-life cycle recruiting process by building a robust pipeline of Engineers in the Data/Info/Security market.-Sourced an average of 55 candidates weekly through the use of various internal CRM platforms, LinkedIN, Dice.com-Documented and tracked all support provided to candidates; maintain high-quality, timely notes on job search activity-Partnered with thought industry meet-up hosts to support skill development workshops and community group meetings-Developed strategic prospecting campaigns to engage candidates with specialized technical backgrounds-Cultivated productive working relationships with hiring managers and relevant stakeholders to ensure collective “fit” for roles.-Utilize SCRUM method to consistently exceed team goals

Managed daily operations for 8 Project Associates serving remotely in various major cities along the East Coast. Facilitated UX/UI research of Expeditions app by training 9,000 educators in implementing Augmented/Virtual Reality lessons to enhance existing curriculum; personally surveyed more than 45,000 students.Directly supported the international launch of Tour Creator by developing strategic partnerships; drafted implementation plans and delivered end-to-end troubleshooting assistance throughout the creation process.Secured 250 Corporate and University participants for the launch of the VR for Good program by negotiating user license agreements and managing content strategy for compliance of GOOGLE Expeditions guidelines & regulations. Served as a liaison between Engineers and Creator Community by analyzing user feedback reports, producing product demo videos, and coordinated with Communications Team on the ongoing maintenance of the Digital Help Center.

Supported Civic Engagement Director by executing administrative tasks, synthesizing data, project management, and event planningDesigned a sustainable Diversity and Inclusion recruitment strategy that led to a 75% increase of minorities working in STEM positions who served as long-term volunteers; this strategy was implemented across all regionsUtilized Salesforce and other relationship management tools to organize, steward, and expand our network of volunteersCurated and developed original content to highlight student experience of Apprenticeship programming to feature in monthly newsletters and across social media platformsImplemented Google Suite tools across 4 campuses to unify communication and to provide Regional Leadership with real-time reporting during community WOW! eventsRepresented Citizen Schools at interagency and community events; attended trainings, workshops & webinars focused on youth development and education equity initiatives in NYCDirectly managed a cohort of 22 Teaching Fellows by evaluating monthly curriculum planning, facilitated bi-weekly supervision, and managed a centralized Resource Guide WebsiteCoordinated region-wide professional development training and recognition events Assessed KPI’s of program delivery for 80 Apprenticeships for the 2016/2017 academic yearCo-taught a semester-long Video Game Design apprenticeship to a class of 10-6th grade students

Provided 400 hours of 1:1 counseling to 64 youth experiencing long-term homelessnessApplied social work theories and methods to design and deliver dynamic programming for 20 participants in the emergency shelter program each weekConducted outreach and held weekly feedback sessions for the launch of the Youth Response Center which provides youth with immediate resources, counseling, and therapeutic support

Provided over 200 hours of on-going case management support to 8 clients (Jobseekers)Conducted intake interviews, processed employability and skills assessments, and developed intervention plans to address the basic needs of each client through motivational interviewingLed a weekly job-readiness resource group for 10-12 job seekers; allied with Community-Based Organizations that provided monthly financial literacy workshops to our clients.Partnered with local employers of the St. Paul Midway Area to connect job seekers with seasonal and entry-level opportunities

Informed customers of light rail service, collected and analyzed data of trip efficiency. Responded to safety needs under the supervision of the Operations and Management departments. Directed large crowds in a variety of weather conditions to assist light rail passengers. Gained knowledge of interagency efforts of Metropolitan Council to make Minneapolis a great place to live.

As a receptionist at the Counseling and Advising office, I scheduled appointments, conducted triage for students, and assisted students from all walks of life and career paths in successfully completing Academic and suspension appeals. This position enabled me to serve students through their experience at MCTC by linking them to resources available to them.