Virginie Desroche Email & Phone Number

Highly experienced, results-driven and self-motivated head of global operations with 28 years of solid international experience in project & portfolio management, operations, and sales structures in both corporate and startup environments. I help organisations defining and implementing strategy, improve customer satisfaction and profitability by redesigning and optimizing business processes, increasing operations efficiency and effectiveness, and driving change with a deep understanding of customer behaviour and business needs.Possessing excellent leadership skills with a collaborative and engaging management style, I am able to train, develop and motivate people to perform to high standards, and influence business partners and stakeholders.Respected by peers for commitment to excellence, long-term vision and systemic thinking, I have the learned facility to empathize and work across geographies, cultures and functions, translating what is valuable and essential to diverse stakeholders, with a strong passion for customer experience and belief in putting the customer at the heart of the business.TRACK RECORD OF:⚑ Building globally competitive companies by driving and embedding change in complex environments, developing and delivering strategic plans, sales tactics, customer service and organisational culture.⚑ Leading complex projects to standardize and optimize existing business processes, increase operational efficiency and revenue generation ⚑ Developing robust plans by converting strategies into actionsKEY COMPETENCIES:Strategic thinking • Designing strategy and converting it into actions • Stakeholder engagement • Cross-functional and cultural team leadership • Project, program and portfolio management • Change management • Operations excellence • Process design and optimization • Customer experience • Business planningLet's connect

Listed skills include Strategy, Management, Operations Management, Change Management, and 47 others.