Virgo Riispapp Email & Phone Number

Estonia

Tallinn

Created company KPI dashboard and monthly monitoring. Extended developer personal development program to whole company by which employee turnover dropped below 5%. Increased company turnover by 25%. Lead and maintained company management training trough the internal Leaders Academy. Increased average customer satisfaction with 9/10.

Tallinn, Oslo, London

Created software development metrics and performance management systems. Created developer career ladder and people's personal development program which created a steady inflow of talent. Increased developer efficiency which leads to a 25% increase in annual turnover.

Tallinn

Organized Python CodeClub biweekly meetings on the TalTech campus. Lead the small organizing team that brought PyCon Estonia to live. First-year we earned small number profit but the second year was a success with 50% profit to cover next year's Python CodeClub expenses.

Tallinn

Designed product development project organization and management principles to deliver products for crossfunctional teams. Created software development KPI-s and monitoring solutions. Designed and implemented developer motivation schema and personal development program which in turn decreased employee turnover close to 0%. I'm developing and challenging my team to be more efficient and find new ways and technologies to reach set goals. Knowledge to take with is Machine Learning and Digital Marketing

Tallinn

Implemented leaders development program and executed personal development programs on my direct reports. Attracted and brought in high-level specialists to implement strategical eGovernment solutions like cybersecurity, border control management, Police, etc. Lead the success of SLA monitoring and management for service managers. Managed 150 people organization with 28MEUR budget.

Tallinn

I drove the transition of the local IT support structure to the outsourced model extending the support time window and raising SLA from 78% to 97% with half of the previous costs. During SAP Wave 2 implementation in addition to my duties, I took the role of Cut-Over Manager working closely with the project team and main stakeholders contributing to successful and smooth SAP Go-Llive.

As a head of department I was responsible for new development projects and ICT service delivery. My teams have successfully managed several challenging projects in timeframe like: building and implementing TETRA infrastructure, building new SOA based Police IT systems, integrating SISOne4All to state information systems, launching world's first ePolice solution and building ITIL based IT organisation.Police IT platform helps police officers to do their work regardless their work location to achieve operational excellence in all levels and to help do more with less.ePolice has helped to cut down totaled traffic accidents by 3 times and in that time police confidence level has been risen by 14%.The biggest achievement for me was to successfully bring all Police IT systems to SOA model and turning the IT department to service provider organisation.

I was responsible for IT service delivery to provide reliable IT services to the group of companies to support car, boat, caravan sales. Manage the IT systems maintenance activities and plan the strategy of IT Department.The biggest accomplishments were the Group-wide implementation of CRM system and an implementation of Group-wide new Dealer Management System to replace 4 different legacy management software.

Bachelor Of Arts, It Management

got practical skills to work as a IT Manager and to develop myself further on.

Master Of Arts (Ma), International Business/Trade/Commerce, Ma