Viri Martinez Email & Phone Number

Oceanside, Ca, Us

Oceanside, Ca, Us

Carlsbad, Ca, Us

- Prepares resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.- Adheres to the Catering and Conference Services Department’s standard operating procedures.- Helps establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.- Follows the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.- Ensures all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.- Proactively achieves consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.- Generates high revenue yielding business for all contracted rooms, function space, and catered events.- Conducts pre- and post-conference meetings when it is agreeable with the client.- Ensures all current and future client accounts are serviced in accordance with hotel standards.- Communicates with banquet managers for all related banquet functions, and communicate client requests to relevant departments.- Ensures banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.- Adheres to selling policies as set forth by the Director of Sales and Marketing.- Remains available to hotel managers while on property.- Is aware of departmental revenue and up sell at every possible opportunity.- Participates in all regular and operational meetings as required.

Us

- Responsible for coordinating private events for three venue locations; Little Italy, Solana Beach, Carlsbad- Responsible for coordinating small group events and also full buyout events- Fields all private event inquiries and responds with proposal within 48 hours- Follows up with leads as needed, schedules meetings to assess event- Keeps up with venue maintenance by cleaning, removing clutter, reorganizing furniture to comply with agreed floor plans- Responsible for setup & breakdown for each booked event- Functions as bar manager, bar staff, event concierge, event manager, setup manager and housekeeping during all events- Builds and manages floor plans templates for all venues to provide to clients - Coordinates with clients, vendors (catering, entertainment, party rentals, etc.) , and all other applicable parties needed to organize event - Resolves all manager and/or staff confusion or concerns before, during, and after event- Builds Event Order for every contracted event - submits copy to client and venue’s onsite manager- Processes deposits and fees needed to book events - Captures pictures, videos, and all other marketing opportunities for future venue promotion- Submits reports on generated gross revenue, event cost, including commission, and net profit- Works with Marketing Director to develop and facilitate monthly and annual events

Us

Carlsbad, Ca, Us

Carlsbad, Ca, Us

• Responds to catering inquiries with event space availability.• Responds and appropriately distributes new catering business leads via incoming phone calls, emails, or internal referrals.• Efficiently communicates with clients daily through email and via phone calls to ensure all questions and opportunities are resolved. • Assists in creating bookings and detailing events in Delphi.• Works directly with In House clients to plan and detail their events.• Details and distributes group resumes prior to arrival.• Creates diagrams to correlate with banquet event orders, specifically to illustrate banquet setup.• Responsible for routing contracts/processing turnovers in a timely manner.• Schedules group deposits and ensures payment is processed.• Works closely with accounting when processing and routing contracts for incoming events by notifying them about scheduled charges due for each even.• Assists with preparation on site inspections by scheduling VIP appointments or reservations to available hotel amenities, setting up room drop amenities, booking guest room reservations, inspecting property showrooms for site visits.• Participates in staff meetings regarding catering numbers/budget to help improve productivity and sales performance. • Maintains complete and in-depth files on all current, future, and past events.• Interacts effectively with sales, kitchen, banquets, vendors, and internal departments to ensure guest satisfaction.• Processes and distributes daily, weekly, and monthly reports.• Responsible for weekly and daily BEO distribution from all internal and external events detailed by Conference Service and Catering Sales Managers.• Performs general clerical duties to include but not limited to: scanning, faxing, mailing, and filing. • Assisted and participated at bridal show expos, focusing on promoting the hotel for future catering business.

Carlsbad, Ca, Us

• Serves as the liaison between all departments and onsite meeting contact to ensure a successful program.• Studies and understands daily banquet event orders to ensure proper room set up, AV set up and IT set up.• Entering requests in Synergy system; following up on maintenance requests to ensure completion.• Coordinates and attends pre-convention meetings prior to conference when scheduled.• Responsible for creating and placing daily event, directional, signage based on Delphi event posting report.• Handles high volume calls and all unexpected requests made by the client; communicating any changes to proper personnel.

Carlsbad, Ca, Us

• Responsible for assisting incoming and outgoing guests through check-in and check-out process.• Listened and empathized with guest inquiries and provided appropriate responses.• Reported all guest issues immediately and notified designated departments or personnel for successful guest recovery. • Assigned rooms to guests to accommodate specific requests.• Continuously followed up with team members and guests to ensure completion and guest satisfaction.• Understood and executed all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.• Accommodated room changes expediently. • Increased business by offering upgrades, special packages or promotions.

• Responsible for greeting incoming and outgoing guests through the standard check-in and check-out procedure.• Assigning rooms for housekeeping associates.• Blocking rooms for guests to ensure their requests are met.• Ensuring F&B orders were executed properly and on time through Sysco. • Communicate with designated departments to ensure projects and requests have been completed in order to obtain satisfaction from the guest.• Responsible for creating long term reservations• Processed home insurance payment methods through contracts and credit card authorization forms.