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Vilnius

Vilnius, Vilniaus, Lithuania

Support Analysts are handling external change requests, adjustments, and support. The role as Support Analyst participates in remote technical support of Payment Systems hardware, software, middleware and related systems and services.Market Pay Payments application support:- Providing technical support and service delivery within established guidelines; demonstrating soft and technical skills that contribute to client satisfaction.- Identifying suspected defects using various monitoring tools, engaging development and testing teams to assist in resolution. Performing daily security reviews. - Working with SQL, DB2, Splunk, Grafana, SSH.- Batch settlement operations.- Coordinating high priority incidents between client and 3rd line support, developers, BAs, test teams, processors, banks/acquirers. - Change management and Problem management.- Generating reports (BMC Remedy, Parature, Request IT, ServiceNow, Salesforce, ZenDesk), creating daily incident reports, managing escalation processes.- Demonstrating excellent verbal and written communication skills engaging with clients.-Workforce management.

Vilnius, Vilniaus, Lithuania

Support Analysts are handling external change requests, adjustments, and support. The role as Support Analyst participates in remote technical support of Payment Systems hardware, software, middleware and related systems and services.Acoustic Payments application support:- Providing technical support and service delivery within established guidelines; demonstrating soft and technical skills that contribute to client satisfaction.- Identifying suspected defects using various monitoring tools, engaging development and testing teams to assist in resolution.- Working with SQL, DB2, Splunk, SSH.- Batch settlement operations.- Coordinating high priority incidents between client and 3rd line support.- Change management and Problem management.- Generating reports (BMC Remedy, Parature, Request IT, Servicenow, Salesforce), creating daily incident reports, managing escalation processes.- Demonstrating excellent verbal and written communication skills engaging with clients.-Workforce management.

Vilnius, Vilniaus, Lithuania

Support Analysts are handling external change requests, adjustments, and support. The role as Support Analyst participates in remote technical support of Payment Systems hardware, software, middleware and related systems and services. Acoustic Payments application support:- Providing technical support and service delivery within established guidelines; demonstrating soft and technical skills that contribute to client satisfaction.- Identifying suspected defects using various monitoring tools, engaging development and testing teams to assist in resolution.- Working with SQL, DB2, Splunk, SSH.- Batch settlement operations.- Coordinating high priority incidents between client and 3rd line support.- Change management and Problem management.- Generating reports (BMC Remedy, Parature, Request IT, Servicenow, Salesforce), creating daily incident reports, managing escalation processes.- Demonstrating excellent verbal and written communication skills engaging with clients.-Workforce management.

Vilnius, Lithuania

IBM Payments Gateway project application support:- Providing technical support and service delivery within established guidelines; demonstrating soft and technical skills that contribute to client satisfaction. - Identifying suspected defects using various monitoring tools, engaging development and testing teams to assist in resolution.- Working with SQL, DB2, Splunk, SSH.- Batch settlement operations.- Coordinating high priority incidents between client and 3rd line support.- Change management and Problem management.- Generating reports (BMC Remedy, Parature, Request IT, Servicenow, Salesforce), creating daily incident reports, managing escalation processes.- Demonstrating excellent verbal and written communication skills engaging with clients.-Workforce management.

Lithuania

- Providing 1st line operational IT support for AON insurance employees worldwide.- Analyzing reported incidents, dealing with incoming calls to the Global Service Desk, ensuring requests are interpreted correctly and recorded accurately.- Provide solutions on how to improve Global Service Desk processes, customer support satisfaction, employee’s knowledge base and participate in implementation.-Making consistent and effective use of the Global call-logging software.-Managing and setting up specific software.-Troubleshooting remote (Citrix based systems). -Ensuring cyber security across the company.-Installing, reinstalling specific applications, managing two-factor authentication (2FA) security software tokens and hardware key fobs and issuing remote access certificates.-Managing Mobile Device Management (MDM) software.-Logging and documenting major incidents.