Roberta Viroli Email and Phone Number
Roberta Viroli work email
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Roberta Viroli personal email
I began my professional journey in Italy, spending seven years at Orogel Frozen Food, followed by over a decade at DHL Global Forwarding. In 2007, I relocated to China with my family, where I lived for twelve years. During that time, I learned Chinese and worked as a Customer Service Representative for Epermarket. With a strong interest in charities focused on women and children, I also served as the Advertising Coordinator on the board of the Guangzhou Women’s International Club (GWIC).In 2019, we returned to Germany, just as the COVID-19 pandemic unfolded. During this period, faced with limited job opportunities, I focused on learning German and exploring mini-job options. In August 2022, I moved to the US with my family, and since December 2023, I have embraced my passion for the food industry once again, working as a Customer Service Representative for Gourmand Pastries. I take pride in the opportunity to start anew in a field I love.
Gourmand Pastries
View- Website:
- gourmandpastries.com
- Employees:
- 124
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Customer Service RepresentativeGourmand Pastries Dec 2023 - PresentRaleigh, North Carolina, United StatesIn my role, I manage a diverse array of responsibilities essential for efficient order processing and customer satisfaction:PO Verification: Ensuring accuracy in purchase orders.SAP Management: Processing and entering purchase orders in the SAP system.Third-Party Logistics: Handling orders through additional platforms (I3PL).Carrier Communication: Sending shipment details and requirements to carriers.Warehouse Coordination: Providing instructions for order fulfillment.Customer Acknowledgment: Confirming order receipt and updates to customers.Timely Logistics: Monitoring collection and delivery schedules.Sales Support: Generating and analyzing reports to aid decision-making.Complaint Management: Addressing complaints and collaborating with departments for solutions.This role involves seamless internal processes and effective external communications, driving smooth operations and high customer satisfaction.
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Advertising CoordinatorGwic- Guangzhou Women'S International Club May 2018 - Jun 2019Guangzhou, Guangdong, ChinaWith a strong interest in charities focused on women and children, I also served as the Advertising Coordinator on the board of the Guangzhou Women’s International Club (GWIC).It was intense and I am proud of what We DID !"We are GWIC and We are UNIQUE" -
Customer Service Representative E-CommerceEpermarket Sep 2017 - Jan 2018Shanghai City, ChinaManaged customers with efficient support for inquiries and problem resolution via telephone, email, social media and in person.With my critical listening skills combined with patience and genuine empathy I was always able to put the customer first and create positive experiences.My focus was keeping exceptional customer service and most importantly building relationships with colleagues of each single department in order to know what I was selling inside and out. -
China Market AnalystOrogel S.P.A. Sep 2013 - May 2015Shanghai City, ChinaThe role involved conducting comprehensive market research within the local food industry to analyze trends, consumer behavior, and competitive dynamics. This research aimed to provide actionable insights that identified and evaluated business opportunities, guiding strategic decision-making for growth and market expansion. -
Chinese Language CourseDonghua University Sep 2011 - Jun 2012Suzhou, Jiangsu, ChinaLevel 1 - Level 2The program is designed to enhance students' proficiency in Chinese through comprehensive training, featuring daily sessions, tests, and dictations tailored for foreign adults. The goal is to help students learn to read and write basic Chinese characters, enabling them to live independently in a completely different language system. -
Freight ConsultantIntercosped Srl Oct 2008 - Apr 2009Bologna InterportoThe role involved logistics for import and export across sea, air, and truck transport. Responsibilities included coordinating shipments, handling customs documentation, and optimizing routes.
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Trade Lane Manager AssistantDhl Global Forwarding May 2007 - Oct 2007Shanghai, ChinaJumped on the challenge to start a new role in a new country and quickly learnt the role of assistant to the Trade Lane Managers Team. The proactive role contributed to the group efficiency and the goals achievements were unanimously recognized -
Ocean Freight ExportDhl Global Forwarding Sep 2003 - Jan 2007Bologna, Emilia-Romagna, ItalyManaged the export operations for Caterpillar and its suppliers from Italy to global destinations, consistently meeting and exceeding customer satisfaction goals with a focus on profitability. Key achievements include:On-time performance: 100% monthlyQuality of information: 100% monthlySuccessfully handled a 40% year-over-year volume increase under deadline pressure, maintaining high customer service levels.Responsibilities included:Coordinating all operational activities with customers and suppliersManaging sea freight bookings (FCL and LCL)Preparing shipping, customs, and administrative documentationFollowing up on activities at customer sitesGenerating weekly and monthly statistics and reports.
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Air Freight ExportDanzas Apr 2002 - Sep 2006Bologna, Emilia-Romagna, ItalyCoordinated air freight for both export and domestic product lines, serving as the liaison between customers, customs, and shipping carriers to ensure seamless logistics and communication. -
Ocean Freight Export SpecialistDanzas Sep 1997 - Apr 2002Cesena, Emilia-Romagna, ItalyServed as the focal point in Italy for the Israel sea-freight export market, a role created to develop the Italy-Israel business. Key responsibilities included:Managing all activities of the forwarding agent in IsraelCoordinating operations with a strong focus on documentation issuesProviding sea-freight quotationsWith natural enthusiasm, I successfully established a regular service to support the rapidly growing market, making the local site the official gateway for all Italian branches.
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General Manager AssistantOrogel S.P.A. Feb 1991 - Sep 1997Cesena, Emilia-Romagna, ItalyProactively contributed to various areas by delivering consistent results through a range of secretarial and operational tasks, including:Daily communication with foreign suppliers, including order follow-up and expeditingManaging supply chain activities, such as production requirements and order quantitiesConducting quality checks, handling claims, and driving continuous improvement processesOrganizing business meetings.
Roberta Viroli Skills
Roberta Viroli Education Details
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Liceo Linguistico A. Pasini50/60
Frequently Asked Questions about Roberta Viroli
What company does Roberta Viroli work for?
Roberta Viroli works for Gourmand Pastries
What is Roberta Viroli's role at the current company?
Roberta Viroli's current role is International Customer Service RepresentativeBackground in Logistics and Food industry Italian NativeEnglish FluentBasic GermanBasic Chinese.
What is Roberta Viroli's email address?
Roberta Viroli's email address is ro****@****bero.it
What schools did Roberta Viroli attend?
Roberta Viroli attended Liceo Linguistico A. Pasini.
What are some of Roberta Viroli's interests?
Roberta Viroli has interest in It/robertoviroli, Libero, My Dad's Paitings Http, Digilander.
What skills is Roberta Viroli known for?
Roberta Viroli has skills like International Trade, Customs Regulations, Air Freight, Negotiation, Forwarding, Customer Service, Logistics, Ocean Freight.
Who are Roberta Viroli's colleagues?
Roberta Viroli's colleagues are Enzo Vuylsteker, Germonprez Sophie, Sarah Vandenbulcke, Stéphane Dannoot, Abd Alozi, Abigail Mcgowan, Henk Andeweg.
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