Roberta Viroli Email & Phone Number

Cesena, Emilia-Romagna, It

Raleigh, North Carolina, United States

In my role, I manage a diverse array of responsibilities essential for efficient order processing and customer satisfaction:PO Verification: Ensuring accuracy in purchase orders.SAP Management: Processing and entering purchase orders in the SAP system.Third-Party Logistics: Handling orders through additional platforms (I3PL).Carrier Communication: Sending shipment details and requirements to carriers.Warehouse Coordination: Providing instructions for order fulfillment.Customer Acknowledgment: Confirming order receipt and updates to customers.Timely Logistics: Monitoring collection and delivery schedules.Sales Support: Generating and analyzing reports to aid decision-making.Complaint Management: Addressing complaints and collaborating with departments for solutions.This role involves seamless internal processes and effective external communications, driving smooth operations and high customer satisfaction.

Guangzhou, Guangdong, China

With a strong interest in charities focused on women and children, I also served as the Advertising Coordinator on the board of the Guangzhou Women’s International Club (GWIC).It was intense and I am proud of what We DID !"We are GWIC and We are UNIQUE"

Shanghai City, China

Managed customers with efficient support for inquiries and problem resolution via telephone, email, social media and in person.With my critical listening skills combined with patience and genuine empathy I was always able to put the customer first and create positive experiences.My focus was keeping exceptional customer service and most importantly building relationships with colleagues of each single department in order to know what I was selling inside and out.

Shanghai City, China

The role involved conducting comprehensive market research within the local food industry to analyze trends, consumer behavior, and competitive dynamics. This research aimed to provide actionable insights that identified and evaluated business opportunities, guiding strategic decision-making for growth and market expansion.

Suzhou, Jiangsu, China

Level 1 - Level 2The program is designed to enhance students' proficiency in Chinese through comprehensive training, featuring daily sessions, tests, and dictations tailored for foreign adults. The goal is to help students learn to read and write basic Chinese characters, enabling them to live independently in a completely different language system.

Bologna Interporto

The role involved logistics for import and export across sea, air, and truck transport. Responsibilities included coordinating shipments, handling customs documentation, and optimizing routes.

Shanghai, China

Jumped on the challenge to start a new role in a new country and quickly learnt the role of assistant to the Trade Lane Managers Team. The proactive role contributed to the group efficiency and the goals achievements were unanimously recognized

Bologna, Emilia-Romagna, Italy

Managed the export operations for Caterpillar and its suppliers from Italy to global destinations, consistently meeting and exceeding customer satisfaction goals with a focus on profitability. Key achievements include:On-time performance: 100% monthlyQuality of information: 100% monthlySuccessfully handled a 40% year-over-year volume increase under deadline pressure, maintaining high customer service levels.Responsibilities included:Coordinating all operational activities with customers and suppliersManaging sea freight bookings (FCL and LCL)Preparing shipping, customs, and administrative documentationFollowing up on activities at customer sitesGenerating weekly and monthly statistics and reports.

Bologna, Emilia-Romagna, Italy

Coordinated air freight for both export and domestic product lines, serving as the liaison between customers, customs, and shipping carriers to ensure seamless logistics and communication.

Cesena, Emilia-Romagna, Italy

Served as the focal point in Italy for the Israel sea-freight export market, a role created to develop the Italy-Israel business. Key responsibilities included:Managing all activities of the forwarding agent in IsraelCoordinating operations with a strong focus on documentation issuesProviding sea-freight quotationsWith natural enthusiasm, I successfully established a regular service to support the rapidly growing market, making the local site the official gateway for all Italian branches.

Cesena, Emilia-Romagna, Italy

Proactively contributed to various areas by delivering consistent results through a range of secretarial and operational tasks, including:Daily communication with foreign suppliers, including order follow-up and expeditingManaging supply chain activities, such as production requirements and order quantitiesConducting quality checks, handling claims, and driving continuous improvement processesOrganizing business meetings.