Virpi Vidal Email and Phone Number
Helsinki, FI
Virpi Vidal's Location
Helsinki, Uusimaa, Finland, Finland
Virpi Vidal's Contact Details
Virpi Vidal personal email
- Valid
About Virpi Vidal
Results-driven hospitality professional with a proven track record in delivering exceptional guest service, overseeing operations, and providing effective leadership. My expertise spans concierge services, front office operations, sales coordination, and educational instruction.Throughout my career, I have consistently prioritized guest satisfaction, ensuring seamless processes, handling inquiries and requests promptly, and maintaining strong relationships with guests. As a leader, I have successfully managed teams, fostering a high-performance and empathetic culture, and coordinating interdepartmental collaboration to provide outstanding guest experiences. Serving as the President of Les Clefs d'Or Concierge Association, I have championed the concierge profession, promoted industry standards, organized diverse events, and facilitated knowledge sharing.My commitment to continuous improvement is demonstrated through my participation in professional development activities, staying updated on industry trends, and integrating best practices into my work.Bringing a blend of hands-on experience, leadership, and a passion for delivering exceptional hospitality, I am poised to make a significant impact in guest service and operations management within the hospitality industry.
Virpi Vidal's Current Company Details
Virpi Vidal Work Experience Details
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Head Concierge And Guest Relations ManagerHotel Haaga Central ParkHelsinki, Fi
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Head Concierge / Guest Relations ManagerHotel Haaga Central Park Aug 2022 - PresentHelsinki, Uusimaa, Finland* Manage a team of dedicated concierge and front office staff, ensuring high-quality service and guest satisfaction.* Develop and maintain strong relationships with guests, anticipating their needs and providing personalized assistance throughout their stay.* Lead the team in delivering outstanding service, including concierge services, guest relations, and front desk operations.* Act as a point of contact for escalated guest issues, resolving them promptly and efficiently.* Coordinate with other hotel departments to ensure seamless guest experiences and resolve any operational challenges.* Manage guest inquiries, concerns, and requests promptly and professionally, ensuring guest satisfaction.* Uphold hotel policies, procedures, and security protocols to maintain a safe and welcoming environment.* Stay updated on industry trends and best practices to continuously improve service standards.* Collaborate with the sales and marketing team to support revenue generation and meet business objectives. -
Sales CoordinatorHaaga-Helia University Of Applied Sciences Sep 2021 - Aug 2022Helsinki, Uusimaa, Finland* Supported sales and marketing efforts, coordinating leads,offers and inquiries.* Developed and implemented sales strategies and promotional campaigns.* Prepared sales materials and participated in sales events and fairs.* Provided exceptional customer service, addressing customer queries and concerns.* Maintained CRM system * Organized varied events for internal and external target groups. -
ConciergeScandic Hotels May 2019 - Sep 2021Marski By Scandic* Delivered exceptional guest service as a concierge, ensuring a memorable and personalized experience for hotel guests.* Provided expert knowledge and recommendations on local attractions, dining options, and entertainment venues.* Conducted regular training sessions for the concierge team to enhance their skills and knowledge of the local area.* Assisted guests with making reservations, arranging transportation, and coordinating special requests.* Managed guest inquiries, concerns, and requests promptly and professionally, ensuring guest satisfaction.* Collaborated with hotel departments to fulfill guest requests and ensure a seamless guest experience.* Stayed updated on current events, attractions, and local news to provide timely and accurate information to guests.* Assisted with coordinating and organizing hotel events and special functions.* Acted as a point of contact for escalated guest issues, emergencies, and VIP guest requirements, providing efficient and effective resolutions. -
Management AssistantHaaga-Helia University Of Applied Sciences Oct 2020 - Jun 2021* Supported providing administrative and operational assistance.* Assisted in the coordination and implementation of various projects, ensuring smooth workflow and timely completion.* Prepared and organized documents, reports, and presentations for meetings and presentations.* Managed calendars, scheduled appointments, and coordinated travel arrangements for management personnel.* Facilitated effective communication between departments, faculty, and external stakeholders.* Assisted in monitoring expenses, and processing financial documentation.* Prepared and distributed agendas, meeting minutes, and follow-up actions for management meetings.* Assisted in the organization of events, conferences, and workshops hosted by the University.* Collaborated with other administrative staff to ensure efficient office operations.
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PresidentSuomen Hotelliportieerit / The Golden Keys Of Finland Dec 2014 - Sep 2020Helsinki, Uusimaa, Finland* Provided leadership as the President of Les Clefs d'Or Finland, representing the highest standards of concierge service.* Oversaw the operations of the association, working collaboratively with board members * Acted as an ambassador for the profession, promoting the values and mission of Les Clefs d'Or * Advocated for the recognition and professional development of concierge professionals within the industry.* Organized and facilitated regular meetings, events, and conferences to foster networking opportunities and knowledge sharing.* Collaborated with industry partners, tourism organizations, and hotels to promote concierge services and enhance guest experiences.* Represented the association at national and international conferences* Served as a mentor and resource for concierge professionals, providing guidance and support in their professional growth.* Ensured compliance with the association's bylaws and regulations, maintaining transparency and accountability.* Acted as a spokesperson for Les Clefs d'Or Concierge Association, addressing media inquiries and promoting the value of concierge services. -
Head Concierge & Guest Relations ManagerHotel Haaga Central Park Jul 2017 - May 2019* Provided exceptional leadership as the Head Concierge / Guest Relations Manager, overseeing a team of dedicated concierge and reception staff.* Managed and supervised all guest relations activities, ensuring the highest level of customer service and guest satisfaction.* Developed and maintained strong relationships with guests, anticipating their needs and providing personalized assistance throughout their stay.* Led the concierge team in delivering outstanding service, including arranging transportation, making reservations, and offering recommendations for local attractions and services.* Acted as a liaison between guests and hotel departments, effectively coordinating guest requests and resolving any issues or concerns.* Conducted regular training sessions for the concierge team to enhance their skills and knowledge of the local area.* Collaborated with other hotel departments to ensure seamless guest experiences and resolve any operational challenges.* Ensured adherence to hotel policies, procedures, and industry regulations, maintaining a professional and welcoming environment.* Acted as a point of contact for escalated guest issues providing efficient and effective resolutions.
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Head Concierge & Front Office ManagerKämp Collection Hotels Feb 2017 - Jul 2017Hotel Haven* Demonstrated strong leadership skills in overseeing the front office operations and concierge services.* Managed and mentored a team of front office staff and concierge personnel* Maintained a high level of guest satisfaction by promptly addressing inquiries, concerns, and requests.* Coordinated with various departments to ensure smooth interdepartmental communication and collaboration.* Managed guest accounts and payment processing* Led the concierge team in providing personalized recommendations and assistance for guest activities and local attractions.* Ensured adherence to hotel policies, procedures, and industry standards, maintaining a safe and secure environment.* Acted as a key point of contact for escalated guest issues and emergencies, providing effective resolutions. -
Head Concierge & Front Office ManagerBest Western Plus Hotel Haaga Apr 2013 - Feb 2017Helsinki* Demonstrated strong leadership skills in overseeing the front office operations and concierge services.* Managed and mentored a team of front office staff and concierge personnel* Maintained a high level of guest satisfaction by promptly addressing inquiries, concerns, and requests.* Coordinated with various departments to ensure smooth interdepartmental communication and collaboration.* Oversaw the training and development of the front office and concierge teams to deliver exceptional service.* Managed guest accounts and payment processing* Led the concierge team in providing personalized recommendations and assistance for guest activities and local attractions.* Ensured adherence to hotel policies, procedures, and industry standards, maintaining a safe and secure environment.* Acted as a key point of contact for escalated guest issues and emergencies, providing effective resolutions.
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Kouluttaja/TrainerEdupoli Aug 2014 - Apr 2015* Provided high-quality instruction to hospitality students, delivering engaging lessons * Followed curriculum and teaching materials to facilitate effective learning experiences.* Assessed student performance, provided feedback, and addressed individual learning needs.* Mentored and advised students on career paths and job opportunities.* Stayed updated on industry developments through professional development activities. -
Receptionist And Duty ManagerScandic Hotels Aug 2011 - Apr 2013Scandic Grand Marina* Successfully managed and supervised the reception team, ensuring smooth operations and excellent guest service.* Oversaw check-in/check-out procedures, guest registration, and room assignments to optimize efficiency.* Handled guest inquiries, concerns, and complaints, resolving them promptly and to guest satisfaction.* Coordinated with various departments to ensure seamless guest experiences and resolve any operational issues.* Developed and maintained strong relationships with guests, anticipating their needs and providing personalized assistance.* Ensured compliance with hotel policies, procedures, and industry regulations.* Acted as a point of contact for escalated issues and emergencies, providing effective solutions and support.
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Receptionist And Duty ManagerScandic Hotels Oct 2007 - Jul 2010Scandic Marski* Successfully managed and supervised the reception team, ensuring smooth operations and excellent guest service.* Oversaw check-in/check-out procedures, guest registration, and room assignments to optimize efficiency.* Handled guest inquiries, concerns, and complaints, resolving them promptly and to guest satisfaction.* Coordinated with various departments to ensure seamless guest experiences and resolve any operational issues.* Developed and maintained strong relationships with guests, anticipating their needs and providing personalized assistance.* Ensured compliance with hotel policies, procedures, and industry regulations.* Acted as a point of contact for escalated issues and emergencies, providing effective solutions and support.
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ReceptionistSokos Hotels Jan 2006 - Oct 2007Sokos Hotel Helsinki* Provided exceptional guest service, ensuring a smooth check-in and check-out process.* Managed reservations, coordinated with departments, and maintained guest satisfaction.* Handled inquiries, complaints, and requests promptly and professionally.* Processed payments, maintained guest accounts, and ensured confidentiality.* Collaborated with various departments for a seamless guest experience.* Upheld hotel policies, promoted a welcoming atmosphere, and stayed updated on hotel offerings.
Virpi Vidal Education Details
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Hotel, Restaurant And Tourism Management
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Colegio Superior De GastronomiaGastronomy -
Queen Mary School
Frequently Asked Questions about Virpi Vidal
What company does Virpi Vidal work for?
Virpi Vidal works for Hotel Haaga Central Park
What is Virpi Vidal's role at the current company?
Virpi Vidal's current role is Head Concierge and Guest Relations Manager.
What is Virpi Vidal's email address?
Virpi Vidal's email address is vi****@****ail.com
What schools did Virpi Vidal attend?
Virpi Vidal attended Haaga-Helia University Of Applied Sciences, Colegio Superior De Gastronomia, Queen Mary School.
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