I am the CEO/OWNER of Virtual Ops Services, Business-to-Business Services, We help you find time and revenue within your business. Contact us to find out how we can be a resource for you!https://www.virtualopsservices.com/contact-us

Virtual Professional, Virtual Assistant, Administrative Assistant, Graphic Design, Bookkeeping

Follow company policies and terms along with HIPAATrained new agents Assisted agents during production as a Team LeadAnswer inbound phone calls for members of the Affordable Care ActMake outbound calls to follow up with members regarding prior issuesMake outbound calls to other departments or companies to find an update or resolution to a member's issue or concern.Advise members of their healthcare reminders.Advise members of claim status and explain the claim when necessary.Submit claims for appeal when requiredDe-escalate Supervisor calls File appeals and grievancesEscalate issue depending on the nature and priority of the issueEducate members of their benefits according to the specific planAdvise members of billing information, due dates, grace periods, invoices, notices, advanced premium tax credit, saved payment methods, payment history, and account statusPerform billing tasks such as setup paper or paperless billing, setup or cancel auto pay, process payments, request audits and refunds, request payment tracers, and send Letters of CredibilityAssist members with creating, troubleshooting, and walking them through their Member Portal and the company websiteAssist members with the incentives program and their Visa Rewards cardSearch for in network providers, sent member materials, and more while offering great customer service and building rapport in a virtual call center setting