Charlene Suyko Email & Phone Number

Brisbane, Queensland, Australia

Order Fulfillment Specialist | Supply Chain & Logistics | AdminLeveraging strong organizational skills and a collaborative approach, I excel in managing customer orders through various channels, ensuring seamless fulfillment and exceeding customer expectations.Key Responsibilities:Process and confirm customer orders:Efficiently handle email, chat, and other order inquiries, processing orders accurately.Send order confirmations to customers upon completion.Apply special pricing when applicable.Collaborate for smooth transactions:Partner with colleagues to verify stock availability and facilitate smooth order execution.Clearly specify order types and ensure accurate instructions and addresses are included.Manage order logistics:Differentiate between different order types and collaborate with relevant team members as needed.Facilitate customs clearance processes and ensure timely delivery.Update purchase orders and forecast sheets with accurate quantities and pricing upon receipt of shipping documents.Maintain accurate records and communication:Track estimated arrival times for various order types, updating customers and providing further assistance if required.Verify all invoices from suppliers and forwarders before initiating payment.Approve and email sales invoices regularly.Manage customer accounts, including special pricing, new product additions, and instructions.Additional tasks:Assist customers with invoice and statement requests.Manage credit applications.Issue invoices for different payment terms.Forward payment receipts and verify payments.Assist sales with sending prices and available stock to customers.Manage SEO and artwork creation/editing for packaging.

Davao Region, Philippines

AT&T Mobility & Sales | Customer Service Representative Provided exceptional customer service by assisting with mobile plan billing, offering upsell opportunities, and resolving customer concerns.Key Responsibilities:Billing and Upselling:Assisted customers with understanding and managing their mobile plan bills.Identified opportunities to upsell additional services and mobile phones based on customer needs.Record Keeping and Communication:Maintained accurate customer records and communicated effectively through Salesforce.Issue Resolution:Processed credits, prorated charges, and performed basic troubleshooting for billing and technical issues.Customer Support:Addressed customer concerns promptly and professionally.Filed tickets for complex issues requiring further investigation.Provided basic troubleshooting assistance for mobile connection problems.Assisted with plan activation and onboarding new customers.Through my dedication to customer satisfaction and strong communication skills, I effectively resolved billing inquiries, offered valuable upsell opportunities, and provided exceptional support to mobile customers.

Davao Region, Philippines

Technical Support Specialist | T-MobileLeveraged strong technical expertise and excellent customer service skills to troubleshoot internet issues and resolve customer concerns, consistently exceeding expectations and minimizing churn.Key Responsibilities:Technical Troubleshooting:Efficiently diagnosed and resolved customer internet problems, ensuring high customer satisfaction.Possessed strong technical knowledge and utilized various tools to effectively address technical challenges.Client Retention:Proactively addressed customer concerns related to internet services, minimizing potential cancellations.Built positive relationships with customers through clear communication and effective problem-solving.Record Keeping and Communication:Maintained accurate customer records and communicated effectively through Salesforce.Proficient in using CRM systems to track customer interactions and ensure efficient case management.Advanced Technical Support:Handled complex customer issues as part of the Tech Experts Tier 3 team.Collaborated with other specialists to resolve intricate technical challenges.Additional Tasks:Assisted with processing customer credits for various situations.Through my dedication to resolving technical issues and building positive customer relationships, I played a key role in minimizing churn and ensuring customer satisfaction at T-Mobile.

Philippines

Dedicated Community Manager | Building Strong Tenant RelationshipsThrived in a customer-facing role, serving as the primary point of contact for tenants and fostering positive relationships through exceptional service and dedicated after-sales care.Key Responsibilities:Tenant Relations:Served as the main point of contact for tenants, addressing their concerns promptly, professionally, and efficiently.Cultivated strong customer relationships, ensuring tenant retention through exceptional service and dedicated after-sales care.Managed post-sales activities, such as follow-up calls, to guarantee satisfaction and address any additional needs.Community Development:Actively participated in business meetings, offering valuable input on community development and tenant relations.Oversaw legal documents and onboarding for new tenants, ensuring a smooth transition into the community.Played a key role in the community's success and growth by engaging with tenants and participating in community-building initiatives.Through my dedication to exceptional service, proactive communication, commitment to community development, and dedicated after-sales care, I have consistently contributed to a positive and thriving tenant experience.

Region Xi - Davao, Philippines

High-Performing Sales Professional | Office Leasing ServicesConsistently exceeded sales targets through effective promotion of office services and building strong client relationships.Key Achievements:Sales Excellence:Achieved and surpassed sales goals by effectively promoting and selling office services.Client-Centric Approach:Built strong client relationships by actively listening to their needs and offering tailored solutions.Presentation & Demonstration Expertise:Delivered compelling sales presentations and product demonstrations to showcase the value of our offerings.Collaborative Spirit:Collaborated effectively with the sales team to develop and execute revenue-generating strategies.Proactive Customer Service:Managed sales inquiries, diligently followed up with potential customers, and provided exceptional customer service.Through my dedication to exceeding sales goals, building strong client relationships, and delivering excellent customer service, I have consistently contributed to the success of the organization.

Region Xi - Davao, Philippines

Magic Sing Sales RepresentativeI thrived as a Sales Representative at Magic Sing, where I brought the joy of singing to life by promoting and selling our top-of-the-line microphones and karaoke machines.Key Responsibilities:Engaging Product Demonstrations:I captivated customers with dynamic product demonstrations, showcasing the features and benefits of Magic Sing's microphones and karaoke machines.I utilized my singing skills to effectively demonstrate the product's capabilities and create a fun and engaging experience for customers.I successfully converted product demonstrations into sales through persuasive communication and closing techniques.Inventory & Order Management:I meticulously maintained accurate inventory levels to ensure product availability and meet customer demand.I efficiently and accurately processed customer orders, ensuring timely delivery.Exceptional Customer Service:I provided exceptional customer service by addressing inquiries, resolving complaints, and exceeding customer expectations.I built strong relationships with customers and fostered a positive brand experience.Reporting:I generated accurate and timely sales reports, tracking performance and identifying areas for improvement.Through my passion for music, sales expertise, and dedication to customer service, I played a vital role in driving sales and growing the Magic Sing community.