Dan leads the internal IT operations for Metro Sales, with a goal of increasing availability, reliability and the overall security posture of the environment. He also heads the Managed Network Services division within the company, with the primary objectives of enhancing the product offerings and streamlining operations.

Dan provides consulting services for businesses and individuals in the areas of:• Team development with a focus on 360 degree leadership.• Individual coaching around bringing success through intentional personal growth.• Customer experience success.• Public speaking on teamwork, business process and security.

Dan helps businesses get a handle on their security posture and overall computing environment. Solutions include:• Security consulting designed to match your business needs with the proper security posture.• Security audits against compliance standards and industry best practices.• Implementation services to help your business get the proper start to enhanced security.• Contract services that integrate with your teams and business to fill gaps when there isn't room for a full time security expert.

Dan created a professional services organization and later expanded to a full managed security services provider and help desk solution focused on bringing Enterprise level security and computing solutions to the SMB. He designed processes and procedures for field, project and help desk teams with a focus on effectiveness and efficiency and developed KPIs based on industry standards and key indicators allowing the team to focus on proactively addressing issues in their infancy, before they become impactful.Dan developed and grew integrated security solutions for both our internal environment and expanding to our customer base. Built a sustainable business model for the company through leadership, including development and mentoring of sales team, service desk and technical team to improve customer service skills and productivity, with a sustained focus on upgrading technical breadth of knowledge that impacts company revenue, client retention and profitability. He advised clients as vCIO and vCISO for improving security position and compliance requirements focusing on HIPAA, SOC2 and NIST 800-171. Review new technology for product inclusion and introduced multiple new solutions to the product lineup: Fortinet, Microsoft and VMware that facilitate revenue gains and profitability.Some key achievements included:• Innovation: Delivered new products and services that contributed an additional 25% to overall sales within company.• Security: Assisted dozens of customers achieve industry security targets and IT Security best practices.• Team Leadership: Optimization in Help Desk capabilities and service reduced resolution time by 40%.• Business Process and Budgeting: Built from the ground up a multi-million dollar Managed Service Division with 30%+ EBITDA.• Performance: Achieved higher division KPI beyond set goals, exceeding quarterly targets between 10%-30%.• Communication: Primary escalation manager for all customer critical issues and concerns.

Dan started a subsidiary of Emergent Systems Exchange to transition from transactional to relational company providing ongoing residual revenue streams. He designed and implemented innovative strategies for pricing and sales processes to hardware, software and service requirements and crafted service offerings for secure managed services, cloud-based hosting, collocation services and fully integrated data protection and replication solutions.He identified a need and designed and materialized a customer hosting cloud solution that has achieved 99.999% uptime for its lifetime.An outstanding achievement was to attain full profitability within 90 days of company establishment and ongoing success exceeding 20-30% bottom line profitability from that point forward.He was able to develop a team personally and professionally, leading to sub-10% average annual turnover for technical teams.

Dan was promoted through four positions within five years, from technical engineer through three managerial responsibilities to oversee every phase of technical support including all three support tiers and the customer escalation team. He established himself as the lead escalation manager for critically escalated customer issues, resolving issues through patience, and personable customer relationship earning ever increasingly high customer satisfaction ratings.Some highlights include:• He was progressively promoted through four positions within five years, from individual contributor through three leadership positions.• He and his teams earned consistent high customer satisfaction ratings with consistent year-over-year improvement in all categories.• Dan developed team personally and professionally, leading to sub-5% annual turnover on support and escalation teams.

Dan provided pre-sales product specialization for a large variety of product solutions, including edge security, wireless and wired infrastructure, Network Access Control, intrusion detection and prevention, and Windows/Linux servers.He maintain accountability for post-sales implementation strategies and ongoing 'first response' availability whenever issues may arise involving any of the solutions CompuNET represents.He also designed, presented and delivered training courses for multiple product lines sold and supported by CompuNET.

Dan was a primary Networking Sales Engineer for new and current account development.He provided network and systems administration and implementation for small to medium size businesses within the seven county Twin Cities Metro Area.Dan was responsible for maintaining superior availability and responsive actions in all aspects of corporate network needs, from data availability and protection to network security.

Dan held four different positions within a two year period prior to the closing of Minnesota operations. Positions included incoming call center consumer PC sales, corporate account inside sales representative, consumer call center manager and small business development team manager.One of Dan's notable accomplishments was achieving the highest sales volume for the first full month of his employment in the consumer PC sales division, exceeding all Micron results including the business and enterprise sales teams.Dan was able to expand his sales results into his teams as he took a leadership role, showing an immediate team sales increase of over 15% throughout the team.

Dan started as a delivery driver and was quickly recruited into the management training program. • Within four months, Dan was promoted to store manager in Cloquet, MN, where I turned the store profitable within 9 months.• He was promoted to another store in Superior, WI, where I increased sales more than 30% over two years. • Dan was then promoted to the Mound, MN store for my last 5 years with the company, where he was recognized for having the highest profiting store in the country each year for the last three years employed.