Dan Olsen Email & Phone Number

Burnsville, Minnesota, US

Dan leads the internal IT operations for Metro Sales, with a goal of increasing availability, reliability and the overall security posture of the environment. He also heads the Managed Network Services division within the company, with the primary objectives of enhancing the product offerings and streamlining operations.

Champlin, MN, US

• Dan provides consulting services for businesses and individuals in the areas of:
• Team development with a focus on 360 degree leadership.
• Individual coaching around bringing success through intentional personal growth.
• Customer experience success.
• Public speaking on teamwork, business process and security.

• Dan helps businesses get a handle on their security posture and overall computing environment. Solutions include:
• Security consulting designed to match your business needs with the proper security posture.
• Security audits against compliance standards and industry best practices.
• Implementation services to help your business get the proper start to enhanced security.
• Contract services that integrate with your teams and business to fill gaps when there isn't room for a full time security expert.

Eden Prairie, MN, US

• Dan created a professional services organization and later expanded to a full managed security services provider and help desk solution focused on bringing Enterprise level security and computing solutions to the SMB..
• Innovation: Delivered new products and services that contributed an additional 25% to overall sales within company.
• Security: Assisted dozens of customers achieve industry security targets and IT Security best practices.
• Team Leadership: Optimization in Help Desk capabilities and service reduced resolution time by 40%.
• Business Process and Budgeting: Built from the ground up a multi-million dollar Managed Service Division with 30%+ EBITDA.
• Performance: Achieved higher division KPI beyond set goals, exceeding quarterly targets between 10%-30%.

Dan started a subsidiary of Emergent Systems Exchange to transition from transactional to relational company providing ongoing residual revenue streams. He designed and implemented innovative strategies for pricing and sales processes to hardware, software and service requirements and crafted service offerings for secure managed services, cloud-based.

Colorado Springs, CO, US

• Dan was promoted through four positions within five years, from technical engineer through three managerial responsibilities to oversee every phase of technical support including all three support tiers and the.
• He was progressively promoted through four positions within five years, from individual contributor through three leadership positions.
• He and his teams earned consistent high customer satisfaction ratings with consistent year-over-year improvement in all categories.
• Dan developed team personally and professionally, leading to sub-5% annual turnover on support and escalation teams.

St Louis Park, Minnesota, US

Dan provided pre-sales product specialization for a large variety of product solutions, including edge security, wireless and wired infrastructure, Network Access Control, intrusion detection and prevention, and Windows/Linux servers.He maintain accountability for post-sales implementation strategies and ongoing 'first response' availability whenever.

St. Louis Park, MN, US

Dan was a primary Networking Sales Engineer for new and current account development.He provided network and systems administration and implementation for small to medium size businesses within the seven county Twin Cities Metro Area.Dan was responsible for maintaining superior availability and responsive actions in all aspects of corporate network needs.

Dan held four different positions within a two year period prior to the closing of Minnesota operations. Positions included incoming call center consumer PC sales, corporate account inside sales representative, consumer call center manager and small business development team manager.One of Dan's notable accomplishments was achieving the highest sales.

Ann Arbor, MI, US

• Dan started as a delivery driver and was quickly recruited into the management training program.
• Within four months, Dan was promoted to store manager in Cloquet, MN, where I turned the store profitable within 9 months.
• He was promoted to another store in Superior, WI, where I increased sales more than 30% over two years.
• Dan was then promoted to the Mound, MN store for my last 5 years with the company, where he was recognized for having the highest profiting store in the country each year for the last three years employed.

Aas-Network Administration, Information Technology

Mathematics