Vis Patel Email & Phone Number

United Kingdom

Remote

Responsible for all Desktop Engineering Services and additionally End User Computing Architecture. Partnered with application and Infrastructure teams and business stakeholders to ensure that EUC products and services integrated into the broader IT ecosystem. Collaborated with the IT Leadership Team to define and own the EUC strategy and governance, encompassing technology, software, and hardware selection. Excited to study and understand new technologies, related business applications and methodologies. Designed solutions that solved business problems, improved productivity, and enhanced user experience. Communicate effectively by producing user friendly technical documentation associated with solutions delivered.

Remote

Responsible for the implementation, administration, maintenance, and support of 17K Windows devices.Application owner and SME for all client management tools and technologies, including AD, GPOs, AAD, SCCM and Azure Intune. Provided 3rd / 4th tier (Domain Admin) support for all devices, the most senior Windows Desktop Infrastructure Engineer. I developed, delivered, and supported the administration and management of GPOs, OS deployments, application packaging/deployments and vulnerability and patch management (OS and 3rd party). (17K hybrid-domain joined devices over 45 locations, 10 countries).

Bolton, England, United Kingdom

• Implement tools to support Asset Management • Owned all activities relating to providing technical guidance for planning, directing, and monitoring technical refresh and assets inventory management • Maintained current knowledge of software or hardware charges and planning changes appropriate in response to business needs • Managed and tracked software licenses, reviewing volume and expenditure purchase agreements to ensure license compliance

Bolton, England, United Kingdom

• Managed regional activities for desktop computing, network connectivity and telephony • Managed technical support for region-wide employees located both on-site and remotely (total 1000+ users, over 5 sites and 2 countries) • Supervised team members and monitored performance. Assigned case’s, projects and tasks to team members as needed • Evaluated team’s daily performance and communicated status to Management team while ensuring that regional key performance indicators were consistently being met • Identified ways to improve quality and efficiency through root cause analysis of calls and cases. Worked with Director to implement processes and procedures to ensure maximum efficiency based on results

Corby, England, United Kingdom

• Managed all IT services (inc SAP) to 3 manufacturing facilities (500+ users) • Ensured high availability of systems in a very regulatory environment

Bolton, England, United Kingdom