J. R. Email & Phone Number

New York, NY, US

• As a Senior Manager I lead a dynamic group of engineers to deliver innovative and secure AV and IT digital experience solutions. My role involves strategic planning, project management, technical oversight, and team.
• Lead, mentor, and manage the multimedia engineering team, fostering a collaborative and high-performance culture.
• Provide guidance on best engineering practices and technical standards, while supporting professional development.
• Develop and execute strategic plans for multimedia initiatives, aligning with organizational goals.
• Oversee the planning, coordination, and execution of key projects, ensuring timely delivery of annual objectives.
• Provide expert technical support and system engineering for complex and secure AV and IT environments.

New York, NY, US

• Application Technical Support and System Engineering: Provide expert technical support and system engineering for AV and IT applications.
• Project Management: Assist manager in planning and delivering the team’s yearly project goals.
• Team Guidance: Advise engineering teams on best practices and industry standards.
• Incident and Outage Management: Remedy and manage system incidents and outages to ensure minimal downtime.
• Reverse Engineering: Analyze and reverse engineer IT and AV environments built by other teams.
• Disaster Recovery and Business Continuity: Plan and implement strategies for disaster recovery, business continuity, and high availability.

New York, NY, US

• Advanced Technical Support: Deliver expert-level technical support and system engineering for complex AV and IT environments.
• Project Management: Lead project planning and execution, ensuring timely delivery of yearly project goals.
• Team Leadership: Mentor junior engineers and provide guidance on best practices and technical standards.
• Incident Management: Manage and resolve system incidents and outages, minimizing downtime and impact.
• Design and Implementation: Contribute to AV/IT design and collaborate with system integrators on implementation.
• System Upgrades and Maintenance: Oversee critical system maintenance, perform upgrades, and conduct acceptance testing.

New York, NY, US

• Technical Support: Provide basic technical support and troubleshooting for AV and IT systems.
• System Maintenance: Assist with routine maintenance and minor upgrades for multimedia systems.
• Project Assistance: Support the team in executing project deliverables under the guidance of senior engineers.
• Documentation: Maintain accurate documentation of system configurations and support activities.
• Installation Support: Aid in the installation and configuration of multimedia equipment such as video walls and AV appliances.
• Learning and Development: Continually develop technical skills and knowledge through training and hands-on experience.

New York, NY, US

Technical Support and Maintenance-Provide specialized technical support for MacOS systems across the organization, ensuring optimal performance and security.-Conduct system updates and maintenance to enhance user experience and security protocols.Collaboration and Problem-Solving-Collaborate with cross-functional teams, including Network Engineering.

New York, NY, US

• Provided dedicated IT technical support to the CEO, COO, CFO, CIO, and CISO of NYSE Euronext.
• Served as the single point of contact between C-suite executives and supporting technology teams.
• Managed escalations to internal technology and administrative teams, including Network Engineering, Firewall Administrators, Information Security, Desktop Engineering, and Executive Assistants.Key Responsibilities:
• Escalation Support and Mediation (Internal IT groups & 3rd Party Vendors)
• Mobile Device Administration (iPhones, iPads, and MacOS)
• System Administration (Active Directory, RSA, MDM, BES, Good for Enterprise, BoxTone)

New York, NY, US

• Delivered IT technical support for Lotus Notes and Outlook email systems.
• Managed system operations, including incident and outage resolution.
• Handled escalation management to system engineering for complex issues.
• Supported a range of mobile devices, including aircards and MiFi (hotspots), MacOS, iPads, iPhones, Android devices, and Blackberry/Good for Enterprise.
• Deployed and managed RSA soft and hard tokens for secure access.

New Brunswick, NJ, US

• Delivered IT technical support for Blackberry, iPhone, and Android devices.
• Managed escalation processes to cellular carriers for advanced network and connectivity issues.
• Coordinated with server engineers for escalations requiring higher-level server support and troubleshooting.

Dallas, TX, US

• Provided cellular networking support, managing incidents and outages for enterprise IT departments and system administrators.
• Supported Mobile Data Terminals (MDTs) in police cars, ensuring reliable connectivity and functionality.
• Assisted with the deployment and maintenance of UPS tablets and aircards.
• Configured and troubleshot mobile hotspots/MiFi devices.
• Monitored and maintained cellular towers to ensure optimal network performance.

Seattle, Washington, US

- Delivered support for Point of Sale (POS) systems, telephony, and audiovisual (AV) equipment.- Managed escalation processes to vendor support for advanced troubleshooting and issue resolution.- Coordinated with system engineers for escalations requiring higher-level technical expertise.

Network And System Administration/Administrator

Telecommunications

Computer Science