Worked as Key Account Manager HIPO (High Potential)•Drive GMV, Listings, Promotions, Inventory and Geographic expansion•Managing new and existing seller account (international sellers), educate them on selling best practices to grow business on eBay•Adoption of eBay tools and standard processes•Establish a trusting relationship between eBay and the seller while maintaining a high level of detail and accuracy•Plan and drive key business initiatives across sellers to maintain and enhance seller health

•Vendor Management : Managing seller account and working with them to grow the business on eBay•Develop and maintain strong relationships with sellers, prepare joint business plans to drive business growth•Ensure sellers provide consistent best buying experience by following all selling best practices, thus maintaining their account health and standards•Follow up with sellers for shipping timeline adherence and 100% order fulfillment within stated handling time•Encourage sellers to use eBay Global Shipping Services•Guiding the sellers on effective usage of promotional tools•Expanding the sellers reach to different markets through Geo Expansion

•Responsible for onboarding new sellers for the site and revenue generation by servicing and retaining existing customers and targeting new business opportunities•Reach out to sellers, seeding in the benefits with regards to Go Global Act Local, close deals with them and grow their business on the sites•Work closely with the category teams internally and share useful insights with sellers which ultimately will make them grow in the e-commerce space•Monitoring business activity & Revenue Contribution by keeping abreast with major trends and initiatives in categories. Help sellers participate in different promotions•Review the processes through customer feedback mechanism and provide feedback and suggestions to modify them to enhance customer experience

• Responsible for revenue generation from online sellers and agents, by servicing and retaining existing customers and targeting new business opportunities.• Manage a portfolio of customers via personal sales visit, using face to face contact to provide a personal service.• Build a strong client relationship to ensure that the account performs and grow to its maximum potential, reducing attrition rate.• Converting qualified leads into customers and develop and penetrate existing accounts.• Act as the customers main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems or issues are dealt appropriately• Prepare quotations for direct customers and agents.• Arrange transportation, schedule staff, and prepare loads for shipment.• Review freight costs, transportation rates.• Follow up on sales quotations made for clients, negotiating terms with clients at cost best suited for them.• Interface with internal teams to identify seller integration needs and deploy resources to lift seller capabilities.• Driving adoption of new services, promotions or processes across city teams.• Review the processes through customer feedback mechanism and provide feedback and suggestions to modify them to enhance customer experience.

• Focusing on growing and developing existing clients, together with generating new business.• Responsible for managing a portfolio of key accounts and for delivering client-focused solutions based on customer needs. • Maintaining strong sales pipeline through effective relationship building, account management and lead generation. • Relationship Management: Handling account related activities of the sellers, one point of contact to offer resolution• Retaining & growing the business of key accounts. Ensuring 90% Seller / Client Retention• Contributing to 60% of the revenue: Increase client contribution by pushing for usage of eBay features for promoting items and seller tools for effective sales management.• Monitoring business activity & Revenue Contribution by keeping abreast with major trends and initiatives in categories. Help sellers participate in different promotions. • Strong understanding of the eBay Top Seller model in order to constantly build a working knowledge of eBay’s administrative tools & site dynamics.• Reporting: Preparing weekly reports on the trends in the performance of the clients, account related activities and tracking the changes on various parameters.• Analyse data and improve or develop processes to help sellers become successful.• Training the team and the sellers; ensuring adherence to the norms, changes in eBay policies ensuring adherence to the norms

• Identify and on-board new channel partners within assigned territory.• Drive sales through distribution channels by identifying, developing and supporting partners, monitoring results, increasing sales, maximizing revenues.• Analyse market trends and accordingly develop sales plans to increase brand awareness.• Deliver customer presentations and attend sales meetings and partner conferences.• Formulating strategies & reaching out to the unexplored market segments for business expansion implementing strategies for acquiring business from associations and using the potential of existing accounts.

• Process Management: Part of the integration team to migrate global processes to India. Educating & executing new processes to the team through flash meetings.• Escalations & Quality Assurance: Accountable for quick resolution, handling escalations by following up with various stakeholders - Legal, Product & Marketing. Working with the QA Team for conducting training sessions to achieve high international standards for meeting customer satisfaction goals. • Service Level Agreement: Ensuring that the SLA of responding to the queries within 24 hours is met to meet the customer satisfaction scores.• Fun Committee: Part of the Fun Committee set up by the management team for bringing more fun into the workplace by organizing and carrying out fun activities at work.

Have worked as a Communication and Sales Coach.