Vishakha Roy Email and Phone Number

•Led IT Control for 37+ applications from Banking, Insurance, Retail Business, Education verticals etc.; ensured risk compliance and optimization plans for UK & I, CE and Africa regions for risk mitigation and sustainability•Conducted and led “Plans to Green” meetings with IT owners of apps to address and take action for compliance of 19 parameters like penetration testing, vulnerability scan, application risk assessment etc.•Spearheaded the firm’s IT Team projects in India, APAC and LAC regions as SPOC; facilitated trainings for IT processes and guided employees for employees’ skill development, growth, and improved team performance•Served as SPOC for password resets, access rights, quarterly access re-validation, data security, IT quality control, deactivation of inactive / non-respondent users, offboarding and termination – ensuring robust risk management•Leveraged GRC tools like OneTrust and Whitehat to streamline and enhance governance processes and manage risk effectively; conducted thorough risk assessments to identify / analyze potential risks and compliance gaps•Facilitated the firm’s audit and compliance process with Deloitte as POC for Marsh & McLennan IT Compliance•Oversaw the automation of Quarterly Access Reviews through Oracle Identity Manager (OIM); collaborated with the Robotic Process Automation (RPA) team for simplified onboarding of applications and workflow optimization•Handled client relationship management - provided L2 support to stakeholders / business units; resolved security incidents; transitioned multiple projects from vendor to in-house apps for seamless operational efficiency•Mentored, led training sessions and conducted weekly reportings as Subject Matter Expert for all IT new hires

• Develop relationships with clients to understand their needs and recommend solutions to help them achievetheir goals.• Conducted market research and competitive analysis to identify new business opportunities and improveclient on-boarding strategies.• Creating and delivering presentations and training sessions for clients to help them optimize their use ofndhGo products and services.• Collaborated with cross-functional teams, to ensure client success and growth. For ex: ProductDevelopment, Marketing• Analyzing performance metrics and identifying areas for improvement to optimize client retention and on-boarding strategies.• Executed Marketing strategies using Cost-Per-Click (CPC) models; maximized ROI for clients, focused onupsell of ndhGo Ads for enhanced client visibility and improved catalogue listing on the ndhGo App

•Worked in the Data Remediation team towards high-end data quality management; identified data quality and consistency gaps; ensured KYC compliance and all requirements being met towards the projects managed•Collaborated and coordinated for the Fund Remediation project; worked towards linking different kinds of sub-funds to the umbrella funds and investment manager•Ensured data integrity in the JP Morgan & Chase repository; performed all-round data quality checks (review of static and non-static data) basis the data provided through KYC client processes and AVOX•Implemented operational performance scorecards to track and maintain daily Key Performance Indicators (KPIs)