Working at Reliance Industries Ltd as a Telecommunication service provider and mobile network operator, our project focused exclusively on its India operations. Our primary task involved importing Ticket Handling (Incidence Management) data from the portal, creating reports and dashboards, and sharing them with management. Key responsibilities included:Creating dashboards and reports using the Power BI tool.Designing Yearly/Quarterly/Monthly/Weekly reports.Connecting to an SQL Database and Excel to create reports for monitoring business progress.Sharing reports using Power BI service and embedding them on webpages.Utilizing filters, drill-down features, and KPI scorecards effectively.Designing ETL processes in Power Query Editor.Developing interactive reports with charts, maps, slicers, etc.Using various DAX functions for dynamic measures.Demonstrating expertise in aggregation functions and data combining techniques such as UNION and INTERSECT.Additionally, the project involved:Collaborating with cross-functional teams to gather requirements and ensure data accuracy.Conducting regular data quality checks and troubleshooting data discrepancies.Providing training and support to colleagues on Power BI usage and best practices.Implementing data visualization best practices to enhance report clarity and effectiveness.Generating ad-hoc reports and analysis as requested by management to support decision-making processes.Continuously seeking opportunities to improve data analysis processes and reporting efficiency.