I have a BCA in Computer Science from Deepshikha College of Technical Education, Jaipur, where I developed strong skills. I applied these skills to various projects at Genpact and Infosys BPM, where I worked as a Senior Process Associate and Executive, respectively.As a Senior Process Associate at Genpact, I managed the service desk operations for a global client, ensuring timely and effective resolution of technical issues and requests. I also trained and mentored new hires, improving their performance and quality by 15%. I am passionate about delivering excellent customer service, leading and collaborating with teams, and learning new technologies. I am looking for opportunities to apply my skills and experience in a challenging and rewarding environment, where I can grow and contribute to the organization's success.