Vishal Gadekar Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

*To provide application / production support in terms of bug fixing along with understanding the requirements from business team.*Business Applications monitoring and troubleshooting automated jobs in various application dealing with day to day operations with proper escalations to the appropriate team.*Determining Root Cause Analysis (RCA) along with incident management along with ensuring that SLAs are met, and running metrics and reporting.*Responsible for timely escalation of issues to senior management and provide them with regular updates on key risk areas and metrics.*Involved in writing the SQL queries and also verifying the mapping document along with creating the monthly reports for internal team audit.*Creation of Knowledge and FAQs & provide knowledge transfer and train new member in a team and proactively improved processes and procedures in team.*Storing useful, global support documents in a central, global SharePoint repository.

Bangalore

*Provide a frontline support and resolved incidents reported by user according to the agreed SLA through phone calls or emails.*Anticipate, diagnose, debug and solve problems as front end L1 support analyst along with performing activities like exchange connectivity, relational DB connectivity, client connectivity, pre morning checks etc.*Incident management along with ensuring that SLAs are met, and running metrics and reporting.*Responsible for timely escalation of issues to senior management and provide them with regular updates on key risk areas and metrics.*Interpreting data reporting and analyzing results to find the root causes of incidents and document the same.*Business Applications monitoring and troubleshooting automated jobs in various application dealing with day to day operations with proper escalations to the appropriate team.

Mangalore Area, India

*Troubleshooting and resolved web application issues escalated from customer support and other departments.*Maintained close collaboration with vendors to ensure timely support whenever necessary.*Tested websites for cross browser compatibility & fixed issues arising with the pages and links*Maintain and update websites on a regular basis and suggest modifications to the clients*Involved in designing scalable architecture based on the requirement. *Worked with testing team on Agile and Water-fall development methodology.*Building REST APIs for mobile applications and documenting the work. *Carry out quality assurance test to discover errors and optimize usability.

Master Of Computer Applications (M.C.A.), Computer Applications

Master of Computer Applications

Bsc ( Computer Science)

X Standard