IT professional with 5+ years of experience in maintaining ServiceNow and ITIL processes. Experience in all stages of development life cycle: coding, unit testing, defect fixing, deployment, documentation and application maintenance.● Expertise in Implementation of ITSM modules like Incident Management, Problem Management, Change Management, knowledge management and Service Catalog.● Experience working on Integrations ( Rest Web services, Scripted Web services).● Experience on implementation of Service Catalog workflows and Flows ( using flow designer) .● Expertise in creating/modifying Client Scripts , UI Policies, Business rules, Script Includes, UI Scripts, UI Macros, Glide Ajax's & other server-side scripting to fulfill the complex business requirements.● Expertise in Data loading, import sets, transform maps & Transform map scripts.● Experience working on Service portal, designing a page and widgets.● Defining ACLs/Security Rules, SLA , Schedule jobs , Notifications, Inbound email actions.● Having fair knowledge on CMDB.● Having fair knowledge on Reporting & Dashboards.● Client interaction to understand requirement, breaking down of the requirements and sizing.●Trained Support Engineers, providing handovers and leading team of ServiceNow engineers.