Vishal Kumar Pandey Email and Phone Number

Directed comprehensive logistics operations at Dehaat, encompassing procurement, transportation, and last-mile delivery. Allocated resources efficiently, coordinated with vendors, and ensured accurate and timely delivery to end customers. Resolved operational challenges promptly, collaborated with cross-functional teams, and maintained seamless logistics processes.•Proficiently managed end-to-end logistics operations, including, transportation, warehousing, distribution and managing last-mile delivery operations, ensuring on-time and accurate delivery to end customers• Improved inventory accuracy by developing and implementing enhanced control systems• Successfully optimized logistics networks, routes, and transportation modes to achieve cost savings and timely deliveries and Negotiated transportation and logistics contracts to reduce transportation costs• Effectively managed logistics budgets and conducted accurate forecasting to ensure the achievement of cost-effective operations• Organized records of vehicles, schedules and completed orders• Spearheaded inventory management operations, maintaining accurate records of stock levels, movement, and replenishment within the warehouse and Conducted regular inventory audits to identify discrepancies, reconcile discrepancies, and prevent stockouts or overstock situations• Implemented a FIFO method• Effective at working with cross-functional teams, such as procurement, sales, and customer service, to achieve seamless logistics processes

• Oversaw the end-to-end B2B last mile delivery operations, managing scheduling, routing, and execution for timely and accurate deliveries• Employed advanced route optimization strategies, reducing transit times, fuel consumption, and operational costs• Utilized data analysis and performance metrics to identify areas for improvement and implement data-driven decision-making• Nurtured strong relationships with B2B clients, addressing inquiries, resolving issues, liaising with sales team according to requirement and ensuring exceptional service delivery• Managing the entire facility, fostering a friendly rapport with co-workers, and maintaining a positive attitude• Led, trained, and motivated a high-performing last mile delivery team, fostering a culture of accountability, safety, and efficiency• Reviewed all MIS reports from Central Performance Analysis Team and took necessary action based on themKey Achievements:• Successfully reduced delivery turnaround times by implementing optimized route planning, resulting in increased customer satisfaction• Collaborated with Sales team and the Customer / Clients to improve order accuracy and delivery reliability, resulting in a decrease in delivery errors• Led process improvement initiatives, resulting in streamlined operations, reduced costs, and improved delivery performance and Played a pivotal role in maintaining a high rate of on-time deliveries, contributing to client retention and continued business growth.

• Handled incoming and outgoing loads• Resolved issues related to damaged bags and short/excess shipments delivered by co-loaders• Ensured orders are dispatched for delivery on the same day• Interacted with the customer service team for high-escalation deliveries and pickups• Managed Next Day Delivery (Priority Delivery) operations• Tracked orders from the first mile to the last mile, ensuring delivery and pickup efficiency• Addressed customer complaints when necessary• Contacted clients daily to validate Delivery Executive feedback on refused shipments• Maintained FIFO (First In, First Out) in DC operations• Ensured compliance with Next-Day Delivery (NDD) and Pickup Due Date (PDD) targets• Reconciled outstanding inventory and petty cash on daily basis• Ensured prompt deposit of COD (Cash on Delivery) funds while maintaining high integrity.

• Managing the inventory audit process for the Delivery Center, Processing Center, Returned Processing Center, and Fulfillment Center• Conducted comprehensive quality audits across multiple operational domains, including order processing, warehousing, and last-mile delivery• Analyzed process workflows, identified bottlenecks, and collaborated with cross-functional teams to develop and implement effective process improvements• Analyzing data, ensuring data quality, and following up on Non-Delivery Reports (NDRs) shipments• Overseeing MIS work, Handling In transit BAG closures• Handling BAG closures• Led root cause analysis investigations for quality-related issues, facilitating the implementation of targeted corrective actions• Closing out high-aging, damaged, or short-received shipments• Tracking work progress• Generating reports as per requirements (High Aging, Pendency Report, Closure Reports, RTO, Lost Reports, NRDs Shipments )• Following up with the Operations team to ensure closure of shipments (Delivery, RTO, Reverse Pickup, NDRs shipments)• Analyzing performance for Last Mile, First Mile, and Reverse Pickup.