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Vishal Malik is listed as Business Process Lead at Tata Consultancy Services, a company with 408935 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at capita.co.uk and a matched LinkedIn profile for Vishal Malik.
Vishal Malik previously worked as Business Process Lead - Claims Handling and Policy Servicing at Tata Consultancy Services and Customer Service Specialist - Claims Handling and Policy Servicing at Tata Consultancy Services. Vishal Malik holds Bachelor Of Commerce (B.Com.), Accounting from Tolani Collage Of Commerce.
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AeroLeads found 1 current-domain work email signal for Vishal Malik. Compare company email patterns before reaching out.
Highly competent individual with more than 17 years of experience in Business operations, Transitions and People Management. > Skilled in streamlining processes, conducting training with in-depth process knowledge and continuous optimization of individuals, key performance indicators (KPIs) Service level agreement (SLAs), objectives and targets.>Dexterous in planning, prioritizing and delegating work to team ensuring proper functioning of the process.> Experienced in building and maintaining a motivated team environment while exceeding aggressive service and revenue goals.> Expertise in developing strong customer and employee relationships leading to improved retention, attendance, increased business productivity and profitability.> Proven track record in resolving and reducing client complaints and meeting service level agreement.> Possess excellent problem-solving, analytical and technical troubleshooting and committed to seeking and creating quality improvements to existing processes.> Manage end to end transitions of process, create center of excellenceCORE COMPETENCIES> Performance Management > Operations Management> Training & Development > Client Management> Root Cause Analysis> Team Management >Business Process Improvement
Listed skills include Training, Analysis, Customer Service, Insurance, and 9 others.
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A career timeline built from the work history available for this profile.
Mumbai, Maharashtra, India
Manage work queue & ensure that incoming work is closed within the SLA Managing a team of 37 Members across operation management as per SLA within prescribed TAT with a keen eye on quality & dissemination of information & updates; conducting meetings for setting up objectives & streamlining processes to ensure smooth functioning of operations, tracking of.
Mumbai, Maharashtra, India
> Processing customer requests by sending letters, faxes, sending mails to clients, financial advisers, sales support executives, account managers and relationship managers, in the UK > Solving technical queries and meeting the operation standard levels on a daily basis> Has on hand experience in Floor Walking the team and Conducting Supervisory roles>.
Mumbai Area, India
> Experience in customer service, including telephone helpline and correspondence to clients, financial advisers and sales support executives in the UK > Been a part of Process Migration Team and successfully migrated most of the processes such as policy assignments, trust updation, complex tax queries, switch reworks> Have prepared Standard Operating.
Mumbai, Maharashtra, India
> Experience in customer service, including telephone helpline and correspondence to clients and financial advisers> Been a part of Process Migration Team and successfully migrated processes such as fund switches and power of attorney> Have prepared Standard Operating Procedures (SOP) of the process for the team post migration> To liaise with the Overseas.
Mumbai, Maharashtra, India
> Was a part of the inbound process handling customer queries > Handled escalation calls from clients and floor walking when required> Took active participation in meetings with seniors on how to improve quality of calls for new team members> Listening to calls either recorded live or side-by-side while communicating feedback.> Identified calls failing to.
Other employees you can reach at tcs.com. View company contacts for 408935 employees →
Raghu Badugu
Colleague at Tata Consultancy Services
Hyderabad, Telangana, India, India
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WB
Waqar Beigh
Colleague at Tata Consultancy Services
Ganderbal, Jammu & Kashmir, India, India
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MA
Manoj Adsul
Colleague at Tata Consultancy Services
Ahmednagar, Maharashtra, India, India
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AS
Aditya Saragadam
Colleague at Tata Consultancy Services
Bengaluru, Karnataka, India, India
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SS
Sugan Sugi
Colleague at Tata Consultancy Services
Chennai, Tamil Nadu, India, India
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SJ
Sugirthan Joyelsingh
Colleague at Tata Consultancy Services
Agasthiswaram, Tamil Nadu, India, India
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AS
Anushka Sinha
Colleague at Tata Consultancy Services
Copenhagen, Capital Region Of Denmark, Denmark, Denmark
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AB
Ankita Bhatnagar
Colleague at Tata Consultancy Services
Mumbai, Maharashtra, India, India
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TM
Theodore Margoles
Colleague at Tata Consultancy Services
Boulder, Colorado, United States, United States
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SK
Satish Kumar
Colleague at Tata Consultancy Services
Bengaluru, Karnataka, India, India
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Activities and Societies: Debate and Swimming Accountancy
Activities and Societies: Sports Basic Education
Quick answers generated from the profile data available on this page.
Vishal Malik works for Tata Consultancy Services.
Vishal Malik is listed as Business Process Lead at Tata Consultancy Services.
AeroLeads has found 1 work email signal at @capita.co.uk for Vishal Malik at Tata Consultancy Services.
Vishal Malik is based in Mumbai, Maharashtra, India while working with Tata Consultancy Services.
Vishal Malik has worked for Tata Consultancy Services, Capita India Private Limited, Prudential Process Management Services, and Hutchsion 3 Global Services (H3Gs).
Vishal Malik's colleagues at Tata Consultancy Services include Raghu Badugu, Waqar Beigh, Manoj Adsul, Aditya Saragadam, and Sugan Sugi.
You can use AeroLeads to view verified contact signals for Vishal Malik at Tata Consultancy Services, including work email, phone, and LinkedIn data when available.
Vishal Malik holds Bachelor Of Commerce (B.Com.), Accounting from Tolani Collage Of Commerce.
Vishal Malik is listed with skills including Training, Analysis, Customer Service, Insurance, Process Improvement, Risk Management, Mentoring, and Coaching.
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