Heading IT Engagements, Transformations, Service Delivery, Solutions & Transitions in client-facing role with End-to-End IT management (RFP/RFI – IT Solutioning – IT Transition – BAU – CI) responsibilities in line with Agile Project Management methodology & ITIL best practices. 20+ years of extensive experience in yielding infrastructure costs saving projects. MBA – IT, PRINCE2 Practitioner, MCSE, ITILv3 Certified, Digital Transformation, Green Belt Certified.Accountable for leading IT engagements (end to end) for global accounts, primarily focusing on Transformations, Infrastructure cost saving projects and improving customer experience in line with organization’s managed service provider roadmap. Accountable for running internal help desk and Infrastructure IT Operations, and to drive processes in risk management, reporting, vendor & resource management, project planning and progress, and associated governance. Responsible for delivery excellence and collaborations with C level executes (CIO/COO/CGO) for performance & project delivery, business development & growth prospects. Accountable for defining and maintaining Global Methodology & Implementation process for both Internal and External Projects/ Programs for Due Diligence, Solutions, Transitions, Steady State / Daily Operations and ensuring 100% adherence. Managing PMO team to enable smooth delivery of client engagements and track utilization of the team member ensuring accurate per hour customer billings. Leading and managing Client & internal Stakeholders team, Cross Organizational team members ensuring delivery of all Technology Service and Operation’s SLA's and KPI's. Define and review KPI's, oversee and determine project time frames, identify & eliminate project pain-points, and recommend strategies, IT solutions and requirements to clients in line with ITIL best practices. Performance monitoring and management of IT teams (including 3rd party vendors resources) to support & gauge effective and efficient service delivery and ensure 100% adherence to the IT governance model & compliance framework as per information security standards such as PCI-DSS, HIPPA, GDPR, ISAE- 3402 and ISO-270001.Proven track record in IT Project Management, Stakeholder Management, IT Operations, IT Risk & Compliance, Program Management, Transition Management, Resource Management, Disaster Recovery & BCP, ITIL, ITSM, Digital Transformations, Account & Portfolio Management, IT Service Delivery Management, Client Engagements, Client Relationships, Business Strategy,