•Completed one E2E S/4 HANA implementation project •Master Data Upload using LSMW• Ticket-Based Resolution and Support Specialist for PP/QM •Managed all activities in support of the PP/QM project, ensuring smooth operations and timely issue resolution.•Handled and created various Change Requests pertaining to PP areas, implementing necessary modifications for improved processes.•Developed comprehensive Knowledge Base (KB) articles, serving as a valuable resource for troubleshooting and problem-solving.•Collaborated with the ABAP team to develop and enhance functionalities by creating frice (forms, reports, interfaces, conversions, enhancements) objects.•Maintained accurate and up-to-date Bill of Materials (BOM) data, leveraging Emergency Repair access to swiftly address any critical updates.Performed essential tasks including configuration changes, table maintenance, and development changes with support from the ABAP team.•Successfully managed and conducted calls with business users, gathering requirements, providing effective solutions, and ensuring satisfaction.•Monitored the ticket queue and proactively managed support requests within SLAs, prioritizing critical issues to minimize downtime.•Effectively handled end-user support issues, promptly addressing concerns and ensuring a positive user experience.•Collaborated with the service team to deliver exceptional support and resolve customer issues in a timely manner.