Vishal Singh Email and Phone Number

• Major clients working with – Noon, Instashop, Careem and Talabat• Creating forecasts for product demand to ensure sustainability of inventory.• Managing and updating stock and visibility of fruits and vegetables for Noon Daily, Insta shop.• Maintaining records such as sales tracker, Prices of competitors and inventory control.• Calculating sales prices for Careem & Noon and ensuring targeted margin are achieved.• Overseeing a team of analysts and other support staff• Analyzing sales and ordering fruits and vegetables for future needs.• Forecasting requirements of fruits and vegetables and ordering accordingly.• Achieved a consistent record of Reducing RTV % of noon by 50% and Maintaining Talabat RTV % to 10 % – 13%.• Responsible for ensuring 85% + accuracy when compared to forecast.• Work closely with key cross-functional teams to plan and prioritize project tasks.• Work with all stakeholders (Logistics, Purchase, Operations) to achieve the set targets.• Analyze line-wise wastage and take necessary corrective action on forecast level to control wastage.• Ability to analyze and develop accurate conclusions to support category decisions based on key data

• Provides Information and Solutions to Customers for troubleshooting, inquiries and Resolving Complains• Communication effectively with operations staff about customers demand, delivery preferences and other special requests.• Provide friendly and courteous service to all guests.• Additional task to communicate with customers to keep a good customer retention ratio.• Making Daily Complaint Tracker and sending to the concern departments to take necessary action to reduce the complaint to sales ratio.

• To Setup the Front Office Department, Implementing SOP and training Staff accordingly.• Coordinate with Sales team to Develop B2B tie-up To Setup OTA platform.• Assisted co-workers with routine and challenging tasks.• Maintain consistently with company standards.• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional services.• Correctly calculated inventory and ordered proper supplies for front office.• Making daily sales report, inventory report, weekly sale comparison report for the concern department.

• Providing Customer Service as per the Hotel Standards• Inter-departmental coordination to satisfy customers demands.• Forecasting the trend and updating the OTA channels• Supervising the Front Office Operations and keeping the smooth flow in the department in case of high and low occupancy

• Register Guests and assigning rooms.• To Accommodate the special request of the guest and escalate the request to the Senior if it cannot be done.• Process Guest Checkout and submit the invoice and cash to the account