With over 25 years of experience in managing and delivering software product, Vishal Agarwal is a seasoned Principal Program Manager at Fiserv, a leading provider of Banking and Payment Solutions. He plays a pivotal role in overseeing the planning, scheduling, and quality control of the product roadmap, ensuring timely and satisfactory delivery to clients.Vishal is a Certified Scrum Master (CSM) and a Senior Leadership Program (SLP) graduate from the Indian Institute of Management, Lucknow. His expertise spans both waterfall and agile scrum methodologies, and he has a strong background in understanding, documenting, and implementing processes across different phases of the software development life cycle.As a key member of the release team, Vishal collaborates closely with product management, development, and quality assurance groups to resolve client inquiries, reduce mean time to repair, and maintain a high likelihood to recommend score. His passion for business transformation, data analytics, and operational excellence drives his commitment to delivering exceptional results.In recent years, Vishal has been managing production defects for a leading core banking solution. He has identified, documented, and adapted end-to-end processes, and created several PowerBI dashboards that help the leadership team track the trajectory of Quality of products mainly for reported by clients.