Vishal Kumar Singh Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

1. Responsible for day-to-day administration of all internal telecom operations.2. Prepared long and short-range budgets and work plans, monitored adherence to approved budgets and plans.3. Evaluated new technologies and service offerings to improve operations.4. Demonstrated strong communication and collaboration skills in maintaining network stability and resolving issues with stakeholders.5. Possessed in-depth knowledge of telecommunications systems, including NBN technologies, mobile networks, fixed lines, and email MX records.6. Assisted agents in diagnosing and solving complex network problems, reducing customer service disruptions.7. Conducted training sessions to enhance agent skills and capabilities.8. Provided ongoing support and training to stakeholders to ensure successful adoption of new processes and alignment with business objectives.9. Maintained records and provided valuable suggestions to enhance troubleshooting protocols, guaranteeing effective support.10. Analyzed business data and identified opportunities for process improvement to enhance overall business functionality and efficiency.11. Collaborated with designers, engineers, and senior business analysts to resolve issues and complaints, ensuring smooth operation of telecommunications systems.12. Participated in implementing test plans for quality maintenance, utilizing testing methodologies to optimize business system performance.13. Upgraded the database system and configured network system management to improve efficiency and ensure operational readiness.

Sydney, New South Wales, Australia

1. Manage first-level user support, incident management, and user provisioning.2. Conduct User Acceptance Testing, including preparation, review, and sign-off of test deliverables.3. Maintain knowledge management to upskill the team and update business documentation.4. Execute safety responsibilities consistent with Woolies X system requirements.5. Manage competing priorities and time efficiently to meet deadlines with quality documentation.6. Coordinate multiple functional groups to understand system changes' impacts and develop effective relationships with stakeholders.7. Collaborate with internal stakeholders such as IT Project Managers, Business Relationship Managers, and System End Users.8. Make decisions as per delegated authority and ensure compliance with essential requirements such as tertiary qualifications in IT.9. Demonstrate key capabilities including acting with integrity, managing self, effective communication, collaboration, delivering results, problem-solving, and understanding technology.

Sydney, New South Wales, Australia

Payment processing, debt recovery, record keeping and communications.

1. Plan, budget, and coordinate all aspects of music festivals, gigs, and meet-and-greet events.2. Manage vendors, talent, logistics, and guest services, ensuring a smooth event flow.3. Promote events through marketing strategies and handle financial management.4. Evaluate post-event performance and gather feedback for improvements.5. Ensure compliance with regulations, safety standards, and risk management protocols.