Vishal Bhatia Email & Phone Number

Chicago, Illinois, United States

Software Development Agile teams: Lead agile software development teams across global design centers (US, India) for delivering value. I am responsible for the India software design center operations, Software Test and Automation teams across locations, and management of the hardware lab benches for development and testing.Software Operations: Responsible for budgets for software teams across geographies. This includes setting clear targets for leaders and paths to improve operational efficiency. Develop objectives, key results, and key performance indicators Improving Business Performance: Developing and implementing ongoing process improvements to enhance productivity and streamline functions. Lead operational efficiency and strategic initiatives by partnering with leaders and managers to help evaluate performance, redesign business processes and systems for scale, and pursue improvement opportunities.Product Delivery: Partner with internal teams to create business cases and collaborate to plan, prioritize, develop, and deliver the product roadmap.Vendor Management: Responsible for developing and managing long-standing relationships with software vendors/partners including establishing standards to assess the performance. Manage 100+ contractors.Production Issue Management: Responsible for establishing and managing end-to-end issue resolution processes, metrics and dashboards for defects management.

India

Reporting to the Senior Vice President of Software Engineering, I am responsible for overseeing and managing all operations of the India office, including facilities, preparing office budgets, and partner with local and U.S.-based human resources and other partners to develop policies and procedures, maintaining safety and compliance of the office. Responsible for operations review of cost and service structure, productivity measures, and delivery methods to achieve planned targets of office. The role involves liaison with third parties for regulatory filings within India, including with financial and regulatory agencies and internal employees, such as within Legal and Finance. As part of this role, I am responsible for working with Engineering Leads in managing complex projects in a fast-paced delivery environment and driving key internal programs and processes required to evolve our delivery projects to ensure successful outcomes.

Chicago

Lead enterprise-wide Business Transformation, Continuous improvement (Lean Six Sigma, Problem Solving), System Testing, and Test Automation. Support enterprise PMO by establishing processes, structures, and tools (PWA) for program and project management. Establish and drive quality governance structure to support execution. Partner with teams in areas of process excellence, project management, problem-solving to accelerate transformation for value creation

Greater Chicago Area, Usa

Lead delivery and client relationships across consulting engagements. Support business development by generating and managing leads and contributing to overall practice development. Provide leadership through project management and serve as a guide to consulting professionals.

Gurgaon, India

Responsible for developing and executing Fraud operational strategy to maximize effectiveness and production efficiencies. I was accountable to effectively manage the key production and servicing indicators of Fraud Operations with flawless execution of Risk Management policies and procedures.

New Jersey, Usa

Lead process implementation for one of the biggest global broadband tele-communications company by setting up efficient processes across Health & Benefits domain

Gurgaon, India

Responsible for driving strategic initiatives globally for American Express Real Estate, Payroll, Finance & Accounting functions. Core responsibility included driving efficiencies in Operations and improving process performance.While working as Project Manager i was responsible for driving Re-engineering initiatives at an acceptable risk in 300+ strong Risk Customer Servicing Network based in World Service. My role as a change leader involved driving complex cross-functional initiatives that help achieve and sustain best-in-class economics, achieve business transformation and drive re-engineering results and service quality.

Gurgaon, India

Black Belt for GE Money Australia and New Zealand Business (300+ FTE) involved in implementation of innovative solutions to drive & execute key strategic changes. The role involved leading cross functional project teams, mentoring green belt projects for success, plan for continuous improvement and improve DNA of Six sigma and Lean within the OrganizationAs an Operations Manager, i lead a team (75+ Staff) with 4 Team Leaders in Customer Account Support. Responsibilities included function P&L, client interaction, talent retention, delivery of service for existing/new processes, coaching, and mentoring team leaders, driving productivity, and setting short and long-term goals for the process.

Gurgaon, India

Support in driving sales related processes for the team. As a trainer for a newly established outsourcing company I was responsible for training associates on standardized processes and driving excellence through call quality monitoring & performance dashboards

New Delhi Area, India

Responsible for Continental section in Food & Beverage Production Department

Post Graduate Diploma In Business Management, Marketing

Bachelor’S Degree

Bachelor’S Degree