Led sales and operations for Doctorate and Degree programs across the UK and global markets, progressing from Assistant Manager to senior management roles. Consistently delivered quarterly revenues by building and managing a high-performing, passionate team. Recognized for achieving the Top Performing Team title consistently, most recently in April 2024.Key Responsibilities:• Directed and motivated a team of professionals, achieving high-performance outcomes in sales, program execution, and operations.• Managed the complete lifecycle of consultation, sales, and program execution, ensuring seamless candidate support and achieving high retention rates.• Provided tactical and strategic guidance to skilled professionals, driving career advancement and maintaining strong customer satisfaction.• Conducted data-driven analysis to mitigate risks, improve account retention, and drive upgrades while delivering consistent revenue growth.• Identified and converted leads into business opportunities through industry research, attracting new accounts and expanding market presence.• Ensured adherence to regional compliance standards, resolved invoicing and contract issues, and maintained data integrity for lead management and reporting

I am Assistant Manager Operations for UK and whole cosmopolitan market working started from Manager Operations to leading a team of sales and operations for Doctorate and Degree programs. A consistent quarterly revenue of $50,000 was achieved due to my excellent engagement skills with negligible refunds, an excellent and smart working team of skilled teammates.

Managed business development, sales, and negotiations for a proprietary SaaS-based tool across the Asia-Pacific market. Initially hired on a 5-month remote contract in Japan, consistently delivered exceptional results, leading to an 18-month contract extension and an on-site role in Japan. Successfully drove engagement strategies alongside a highly skilled team, ensuring sustained performance and client satisfaction.Key Responsibilities:• Develop and implement strategic sales plans to achieve and exceed revenue targets, ensuring consistent new business acquisition, optimal sales cycle management, and high pipeline conversion rates.• Oversee end-to-end operational processes to ensure seamless order fulfilment, cost optimization, and timely delivery, achieving key operational metrics such as turnaround times, process efficiency, and working capital utilization• Foster a customer-centric approach by enhancing service quality, improving Net Promoter Scores (NPS), and ensuring exceptional experiences that boost customer retention and upselling opportunities.• Spearhead market expansion, establish strategic partnerships, and identify opportunities for innovation, including launching new products or services that align with market demands and company goals.• Monitor and optimize key financial metrics such as gross margins, net profit margins, and budget adherence, while ensuring sales and operational activities contribute to sustainable profitability• Cultivate a culture of excellence by mentoring team members, driving productivity, and implementing training programs that enhance skills and leadership capabilities, ensuring organizational growth and employee retention

Ventured into my own business to offer, online integrated platform services for small and medium size businesses to enable them for global outreach. Services offered: • Website Design • Branding and Promotions • Video marketing • Content Creation • App Solutions • Graphics Designing and Animation • Marketing and Advertising Delivered 328 projects so far with the approved deadline and with all organic clients including mostly came from references of previous clients. Major clients include Kalyan Jwellers, Nykka India, Nivesh Global, Satyam estates and Investments, Baba Spices, Nand kishore and brothers, Crackhire, TrueHomez, Crackhire, Voyage travels and more.

I was Assistant Director, with a role to manage quality, strategy, operations, sales, customer service, training and compliance along with team management responsibilities. I used Data analytics tools like Microsoft Excel, Tableau, PowerBI and Looker. A Consistent delivery with 99.1% accuracy, zero fatal errors and 12% annual business growth with 95% accurate strategic insights considering one insight back lashed out which fortunately didn't cost us business to the company as insight was driven from biased data from employees. Key Responsibilities: • Implement and ensure policies and strategies for actionable insights. • Monitor and manage team of over 376 employees, training and compliance gaps required for customer satisfaction. • To ensure that executives and managers are interacting in accordance with SOP’s and are serving in best interest of business. • Conduct random reviews of sales and customer service calls to assess employee performance and align with strategic objectives• Continuously identify key behaviours driving business success and improving customer experiences.

I was the dedicated subscription manager for Mayne media group APAC. A consistent quarterly revenue growth of 2-3% was achieved due to my excellent client engagement skills. I achieved an average CSAT score of 98.6%.Key Responsibilities:● Subscription renewal● Campaign management using digital marketing platform using tools like NetSuite, Google Ads etc.● Tactical and Strategic consultancy to senior executive to aid account growth● Reporting and trending for account growth and retention● Industry research to attract new accounts and converting leads into customers● Review proposals to adhere to the required legal compliance for the region● Quantitative analysis of the account data to mitigate any risk to account growth and renewal● Single point of contact for internal and external escalated issues related to invoicing, contract compliance

I was the Team Leader Operations, with people management responsibilities. The end customer was US based (CampusEAI) provides IT consulting services to colleges and Universities. I used IT support tools like Salesforce, Active Directory, Azure, Putty, Blackboard Learn, Moodle, Canvas and InContact Integrated CMS.Key Achievement- received the Achiever’s Award for the best performance.Key Responsibilities:• Resolving level 3 technical escalations and major incidents• Lead migration project from legacy systems to new platform• Used data analytics tools like Excel, SQL and tableau to share insights on account health to senior stakeholders• Reporting and management of SLAs and KPIs• Supporting senior management with service ops reviews• Resource hiring • Mentoring and coaching new hires and junior team members• Performance management-goal setting and appraisals

I was the Technical support Engineer, with people management responsibilities. The end customer was US based (CampusEAI) provides IT consulting services to colleges and Universities. I used IT support tools like Salesforce, Active Directory, Azure, Putty, Blackboard Learn, Moodle, Canvas and InContact Integrated CMS.Key Achievement- received the Achiever’s Award for the best performance.Key Responsibilities:• Resolving level 3 technical escalations and major incidents• Lead migration project from legacy systems to new platform• Used data analytics tools like Excel, SQL and tableau to share insights on account health to senior stakeholders• Reporting and management of SLAs and KPIs• Supporting senior management with service ops reviews• Resource hiring • Mentoring and coaching new hires and junior team members• Performance management-goal setting and appraisals

I worked as senior analyst handling B2C communication and data collection for a ScottishPower- UK based Energy services provider catering nationwide gas and electricity supply. It was a exciting opportunity however, I had to let go of it due to health conditions as a result of a road accident.Key Responsibilities:• Handling escalations/complaints from customers for billing and accounts setup• Review and validate new connection request• Supporting sales and growth by providing insights into types of products and trend analysis of customer (technical/non technical) issues• Resource allocation and managing team roster• Trained new hires and junior team members on products and services offered

I worked as associate engineer in the customer support department handling technical queries for Samsung Hand held phones. Key Achievement- Exceeded department KPIs with an average CSAT score of 97%.Key Responsibilities:• First point of contact for technical issues via hotline, live chat or email• Ticket queue monitoring using SAP and MIS reporting using MS Office• Providing resolution for queries like software updates, third party applications compatibility and product technical specifications• Trend analysis of type of issues logged and their frequency for improved case handling (FCR and AHT)• Published KB (Knowledge base) articles to capture known/repetitive issues and it’s resolution• Created a standard operating procedure for on-site engineer visit for newly launched premium handset Samsung galaxy S5• Consistently achieved/exceeded SLAs and KPIs

During the period of my graduation for financial support, I did this part time job where, I worked as commission based technical sales consultant for US technical services sales team.