Vishal Chavan Email & Phone Number

Mumbai Area, India

To create and deliver long and short term business plans, budgets and targets, incorporating wider strategies, business environment, competition and other market forces and drivers.To Meet agreed finance and business targets and objectives to enhance the short and longer term commercial success of the operations through commercial and market knowledge and focus on achieving results.Lead, manage and develop operations team to build capacity and capability through recruitment, people engagement, performance management and training / development to meet strategic and business objectives. Drive and encourage management team to do the same with their staffDrive and deliver effective resource planning for technical employees and non-technical employees, to achieve cost effective and efficient service delivery in line with technical and accreditation competence/ requirements, business plans and objectives.Responsible for driving safety, quality and business improvements by ensuring that structures, systems, processes and procedures are co-ordinated, effective and efficient to meet business, commercial and management systems requirements whilst improving margin to meet business objectives.Set, monitor and report financial and non-financial performance against agreed budgets in line with agreed financial targets, strategies and timelines, reporting on financial anomalies in line with agreed procedures.Maintain strong working relationships with key and major clients through such as client visits, and lead the resolution of complaints in line with group / local procedures to manage existing business and clients to achieve the client retention rateMonitor and control internal systems, processes and procedures to ensure the effective delivery of LRQA services, making improvements where required, to meet client expectations.

 Lead management Key account management Up selling Pricing strategies Customer relationship management.  Managing complex proposals and tenders Managing international business relations with Far East, South East Asia & Middle East countries’ offices of ABSC. Resource planning Ensuring a targeted, proactive and commercial approach to business development. Utilising extensive and existing industry insight and intelligence to propose new solutions to existing and prospective clients. Acting as an ambassador of the business at all times. Participating in product or service development and design. Developing new and old clients to grow them into a diversified customer base in a specialist niche market. Making sure that junior employees reach their full potential through constant evaluation, coaching and training. Anticipating market trends in a fast changing business environment. Representing company at various national and international expos, trade shows, conferences, seminar etc

Lead management; Key account management; Up selling; Pricing strategies; Customer relationship management; Managing complex proposals and tenders; Managing international business relations with Far East, South East Asia & Middle East countries’ offices of ABSC.Resource planning; Ensuring a targeted, proactive and commercial approach to business development; Utilising extensive and existing industry insight and intelligence to propose new solutions to existing and prospective clients; Acting as an ambassador of the business at all times.

 Driving Business centre and bring operational improvements Establish and implement companies’ policies, goals, objectives, and procedures. Monitor and continually improve standards of performance and quality within the operation Negotiating contracts, ensuring that they balance value and risk. Creating, managing and analysing performance data and other information. Ensuring that capacity and capability are continually planned. Encouraging, identifying and developing best practice strategy for growth Managing and leading the operations team towards technical services activities, registration service and quality assurance functions KPI monitoring Manage operation within available budgets Hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.