Vishal Solanki Email & Phone Number

Toronto, Ontario, Canada

Leading project planning and implementation for new location set-up Hiring and training of management and staff to support operational readiness and optimal customer experience strategy Actively establishing and monitoring performance KPI’s and productivity, ensuring targets are met and exceeded Continuous process improvement and planning strategies to support increased growth at regional locations; additionally, overseeing daily operations and ensuring optimal customer… Show more Leading project planning and implementation for new location set-up Hiring and training of management and staff to support operational readiness and optimal customer experience strategy Actively establishing and monitoring performance KPI’s and productivity, ensuring targets are met and exceeded Continuous process improvement and planning strategies to support increased growth at regional locations; additionally, overseeing daily operations and ensuring optimal customer experiences Accountable for corporate reporting and partnership management with vendors to continually create new initiatives, increasing revenue targets Successfully hiring and training over 750 new employees while providing ongoing training and performance management, coaching and mentoring to deliver high level client and customer service experiences Show less

Managed Human Resources activities, including performance management, recruiting, training, and supporting the company’s strategic initiative’s in aligning the Human Resources strategy to improve productivity in all aspects of store operations through optimization of people and process for over 700 employees.Facilitated training for over 300 staff in WSIB and policy and procedures through group orientations and company tools.Successfully managed the recruitment and selection process to… Show more Managed Human Resources activities, including performance management, recruiting, training, and supporting the company’s strategic initiative’s in aligning the Human Resources strategy to improve productivity in all aspects of store operations through optimization of people and process for over 700 employees.Facilitated training for over 300 staff in WSIB and policy and procedures through group orientations and company tools.Successfully managed the recruitment and selection process to ensure the addition of over 300 high quality candidates.Actively participated in training programs and initiatives for continuous development of self and others.Developed others through effective communication, consistent coaching and motivation, feedback and performance management.Recognized business opportunities and took action to analyze, communicate and implement ideas and solutions.Partnered with peers to ensure development and maintenance of positive employee relations.Member of the Health & Safety Committee dedicated to excellence in the organization. Show less

Implemented and facilitated training programs and maintained associate performance through consistent coaching and mentoring. Evaluated, conducted and administered employee evaluations monthly to ensure delivery of legendary customer service. Trained over 350 staff through employee orientations and group training sessions resulting in a reduction of staff turnover from 14% to 6% Regularly achieved daily, weekly, and monthly payroll targets to ensure compliance with organizational… Show more Implemented and facilitated training programs and maintained associate performance through consistent coaching and mentoring. Evaluated, conducted and administered employee evaluations monthly to ensure delivery of legendary customer service. Trained over 350 staff through employee orientations and group training sessions resulting in a reduction of staff turnover from 14% to 6% Regularly achieved daily, weekly, and monthly payroll targets to ensure compliance with organizational standards and goals. Continually exceeded service standards as demonstrated by customer service experience survey results well above 92% . Show less

Fundraising Management, Fundraising, Marketing, Financial Accounting

Graduation and completion of Fundraising Management Certification with Honors at Ryerson University.

Chrp Designation, Human Resources

Activities and Societies: Alpha Tau Omega, Society for the Advancement of Management, Member of Human Resources Professionals Association.

Bachelor Of Science (B.Sc.), Biology/Biological Sciences, General

Activities and Societies: I am an Alumni of the Alpha Tau Omega Fraternity, I also played intramural sports, the tennis team, Academic.