Vishal Dandoo Email & Phone Number

Gabon

Situated in the heart of oil and gas head offices and bases at Port Gentil

Niger

Africa

• Assisting the General Manager in administering and managing the hotel’s operation, maintaining established costs and quality standards• Participating in total hotel management as a member of the hotel Executive Committee• Setting up and maintaining of FF&E and revenue / profit budgets• Setting up and standardization of the F&B Service Department• Setting up and standardization of the Kitchen & Stewarding Department• Maximizing customer satisfaction by “Anticipating guest needs” training Maximizing revenues / profits by promotions & in-house activities Implementing HACCP Hygiene System• Implementing standardized Food & Beverage Menus• Holding regular Kitchen Meetings • Sourcing, interviewing and hiring of all F&B colleagues• Organizing Departmental Training• Ensuring the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen• Maintain the highest standards of security for hotel patrons and employees and maintain the highest standards of quality and service in the Food & Beverage Department • Keeping the set food cost & beverage cost target

Mauritius

• Pre-Opening• Recruitment & Training• Taking over of outlets from project• Snagging• Budget / Forecast• Concept definition / Positioning • Oversight of Food and Beverage Outlets, Banquets and Convention Services Department including staffing, costing, menu creation, implementation of standard operating procedures• Manage, train and mentor associates and Food & Beverage management• Daily and monthly analysis of financial results• Responsible for scheduling and payroll for entire Food & Beverage division• Responsible for purchasing and cost control for the Food & Beverage division• Responsible for execution of banquet functions such as weddings, parties, meetings and conferences

Mauritius

• Sales, MarCom • eMarketing / Social Media • Feasibility plan / Budget / Forecast• Recruitment and Training• Oversee Front of House & Back of House Operations• Implementation of standard operating procedures• Close follow up and monitoring of the financial performance of all outlets

Maldives

Guest service (feedback and comments, reservation, planning, forecasting, billing, cashiering, implementing SOP’s, coordinating duties and responsibilities of GROs, dealing with complaints and making decisions that achieve instant guest satisfaction), maintenance (planning preventive maintenance in the rooms, for boats and buggies as well, recycling rubbish, liaising with the Chief Engineer and Operations Manager for the snagging), communication and administrative (reporting to the Operations Manager all incidents, damages, unauthorized persons, complaints, following the resorts procedures), team development (implementing excellent relationships, maintaining a high level of team spirit and cooperation, training, appraisal of staff and providing all feedback to staff members), finance (saving cost, determination of par stocks, follow up of expenditures and costs, analyze of fluctuations and statistics, dealing with suppliers, monthly reports submitted to Operations Manager and Finance Department, drawing up budget with the hotel management, checking payment procedures are followed).

• Main Duties• Management of Villa Operations, reporting to RM & GM• Work with the RM in order to achieve targets on Balance Score Card• Planning and Monitoring of Preventive Maintenance of all Villas• Routine Activities• Villa Allocation on Wishnet• Contact guests prior to arrival• Welcome, meet & greet all guests personally.• Ensure impeccable state of the villas, efficient / personalized service from Pre-arrival to Post departure.• Maintain a proper inventory of the villas and all assets• Member of the Pre-Opening Team responsible for inspecting and taking over of Villas from Project after completion of the Villas• Implemented all SOP, Rules & Regulations for the Villa Operations Department• Implemented incentive plan for Team Members (upselling of products / services)• Design training based on Market Metrix guest comments for Butlers, Villa Hosts, Housekeeping, In Villa Dining and Beach Service

• Management of guest satisfaction, assets, people and processes.• Duty Manager according to the Managers’ Rota• Ensure Villas’ HK, F & B, Maintenance standards are maintained and consistent.• Responsible for Training and Development of Villa Masters (Butlers)• Implementation of TCI (Total Continuous Improvement) programs.

Diploma, Hotel And Tourism Management

Hotel Management

Diploma, Hotel And Tourism Management

Hotel Management