Vishal Dogra Email & Phone Number

India

Gurugram, Haryana, India

Global Operation Center

Led Various teams in NOC-Office365 operationsHelpdesk ServicesNOC level1 monitoring

Gurgaon, India

• Handled a team of 7 direct reports including NOC Engineers and NOC Liaisons. • Providing resolution to various incidents and events for maintenance of the servers at Navisite via - remedy tickets emails on shared mailboxes and phone support. • Created Knowledge Base index for client and account documentation, increasing proficiency and time to resolution• Verifying prompt response on remedy queue being looked into by the engineers. • Monitoring mailboxes. • Monitoring Avaya CMS. • Training new hires. • NOC shift reports. • SSAE 16 failed logon tickets. • Preparing the Shift Handover - a in depth analysis of important learning and challenges faced during the shift, along with the current status of turnover tickets, turnover emails, process management queue, important updates, etc. • Incident management.

Gurgaon, India

• Network Monitoring - All Unix and Windows servers/network equipment. • Providing proactive and reactive monitoring and resolution of events and incidents that happen for the dedicated or virtual servers across the datacenters. • Also performing the various productions scheduled for performance optimization. • Providing and verifying prompt response on the change requests queue. • Verifying provider maintenance windows impact and communicating it over to customers affected. • Managing the SharePoint. Achievements: • Was awarded Impromptu award for creating a sea of red analyzer using excel macros and that reduced the effort and increased efficiencies for identifying and sending updates to affected customers during outages. • Was awarded Impromptu award for exceptionally handling a major outage for one of the highest priority customer. The purpose of the award was excellent communication and documentation of the entire incident. The emails sent were then incorporated as standard template to be used for all communication in future. • Was awarded Impromptu award for assisting Supervisors with the ongoing project for validating/adding/removing the production schedule entries just after completing one month in the organization

Gurgaon, India

Worked with Microsoft Windows project.As a Floor Support Officer handling technical escalations and priority global customers.. A single escalation point for a major client "Optus Net Cable and Telephony."Provided training to new recruits to make them understand the detailed description of process.Worked as a Lead Floor Support for a couple of transition batches. Ensuring team morale and proper implementation of policies and procedures.

B.Tech, Computer Science

Diploma, Windows 2000 Networking