Vishal Dsilva Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Project management for both Novo Online eCommerce teams (web & mobile).• Developing and managing Ecommerce project plans while providing status updates to management.• UX Theme finalization• Managing and overviewing the ERP, Fleet, Payment and SMS gateway API integrations. • Managing storefront inventory and order processing.• Website policy content creation, Translation, sorting, and rectification.• Working closely with the executive management team and product management team to implement and constantly modify a complex backlog of the projects focusing primarily the customer-purchase journey.• Managing all aspects of customer experience from on-site user experience, merchandising and product assortment, to customer care and logistics.• Manage Customer inquiries, communication, order processing and coordination with the team.• Manage and Coordinating with the Bloggers and follow up with their posting activities.• Collaborating with web developers and last mile delivery company to improve website, technology used to drive sales, and to ensure a Great Customer Experience.• Forecast sales, orders, and package fulfillment to guide staffing and scheduling at the contact center and distribution centers.• Overseeing E-commerce operations and service team for the website, marketplaces like Amazon, Noon and Talabat.

Dubai, United Arab Emirates

• Surveying the space, planning and implementing the project.• Preparing the scheduled project timeline.• Defining the project scope, goals and deliverable.• Managing the project as per the given budget.• Monitoring the quality assurance.• Allocating project resources, define task and required resources.• Monitoring and reporting day to day on project progress.• Implementing and managing the changes when necessary to meet project outputs.• Managing, supporting and directing the team on the project.• Presenting to stakeholders reports on progress as well as problems and solutions.• Reaching the deadline to deliver the project with minimum snags.

Dubai, United Arab Emirates

• Managing Created and developed the NOVO Brand and executed the guidelines in all the business aspects.• Maintaining a Brand integrity across all company marketing initiatives and communications.• Managing the Marketing Department on handing all assets of the company along with a team including the Clinics, Pharmacies, Diagnostics, Pharma Division, CME department.• Preparing yearly marketing budget and overseeing the implementation. • Creating marketing yearly, quarterly and monthly plans including Digital Marketing – SEO, SEM, Google ad words, YouTube advertising, Gmail Marketing, Display ads and Direct marketing – Print media, Radio ads, Outdoor ads, Community and Internal events. • Measuring and reporting monthly performance of all conducted marketing campaigns.• Conducting a Case studies and market research on competitors offers, services campaigns etc.• Monitoring the usability, design, content and conversion of the company marketing materials.• Dealing and maintaining a strong relationship with external PR agencies. • PR support (Newspaper & Articles, radio interviews, online stories, TV interviews)• Managing the company websites and Social media networks.• Evaluating marketing materials and contents before it goes for production.• Creating a marketing plan for a Launch and inauguration of new clinics & Pharmacies (pre-launch, Launch and post launch plans)• Managing and taking care of CME conferences, Sponsorship events and Annual corporate events. • Prepared an online registration software for CME Conference• Handling annual health campaigns (world health day, breast cancer awareness, diabetes day)• Managing corporate ties ups and Maintaining an excellent relationship with all the corporate companies.• Taking the Ministry of Health or any related Gov’t authorities’ approval on every marketing campaign.

Dubai

• Developing the marketing strategy for the company.• Responsible for branding, advertising, company events and promotional collateral.• Co-ordinating marketing campaigns with sales activities.• Managing monthly, quarterly and yearly marketing activity budgets.• Trade mark registration of the companies.• Planning and implementing promotional campaigns.• Manage company website and social media activities.• Manage and improve lead generation campaigns, measuring results.• Responsibility for brand management and corporate identity• Preparing online and print marketing campaigns.• Monitoring and reporting on effectiveness of marketing communications.• Working closely with the suppliers, advertising agencies and assisting with new product launches.

• Created and developed the Amber Clinics brand and executed the guidelines in all the divisions• Working in coordination with the Marketing Head & Marketing Manager on advertising & marketing events.(ATL & BTL)• Maintaining complete client database.• Getting the approvals from Ministry of Health, Municipality and DED for the advertisements.• Monitor production of marketing materials• Implement online marketing campaigns• Execute direct marketing campaigns• Oversee distribution of marketing materials• Preparing marketing expense reports monthly and yearly wise.• Preparing a report on customer feedback• Preparing the annual marketing budget and updating it on weekly basis.• Managing the health camp, external and internal events.• Negotiating with the vendors for printing and other requirements• Maintain promotional materials inventory• Maintaining and updating the entire corporates company site. www.gulf-healthcare.com www.medsol-diagnostics.com www.occuaptional-healthcare.com www.amber-clinics.com• Designing the social media pages like Facebook, Twitter and LinkedIn.

• Internet marketing like Monthly Online Diary.• Updating company website.• Creating flyers and Advertising the events.• Preparing the budget• Creating monthly reports and breakdown summary, preparing roster for the staff and managing the staff.

Digital Marketing, Digital Communication And Media/Multimedia

Activities and Societies: Google Ads, SEO, Google Analytics, Social Media, Shopping Advertising, Video Advertising, Mobile Advertising.

Hotel Management, Hospitality

Commerce