Vishal Gohil Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Currently serving as IT Manager at Pro Body Balance PVT LTD, overseeing all aspects of IT operations and infrastructure. Responsible for managing IT projects, assessing vendors, and budget management. Utilize strong technical skills and expertise in networking management to ensure smooth and efficient functioning of IT systems. Continuously strive to improve IT infrastructure and provide reliable support to the organization.• Implementation of an effective backup and recovery system, improving system reliability. (NAS)• Implemented a system for inventory management and tracking of IT Inventory resulting in improved asset management and cost savings.• Created a backup and recovery strategy to protect against data loss and ensure reliability of the system.• Conduct regular performance monitoring and tuning activities to identify and address bottlenecks, ensuring optimal server and application performance. With PRTG Network Monitoring tool.• Configured a secure Firewall and Switches to protect servers from external threats and malicious attacks. (FortiGate,Cisco,HP Aruba)• Created and managed user accounts in AD, ensuring accurate user access and permissions to network resources. (Windows Server 2016)• Providing the support for PAN India. Using OS-Ticket and Remote Access.• CCTV Management.• Configuration of endpoint protection for 32 & 64-bit operating systems. (CrowdStrike® Falcon Protection)• Deploy configuration management tools to maintain consistency across server environments.• Giving support to VIP Users.• Vendor coordination & negotiation.• Configuring Meeting Rooms for Video Calls with Teams/Zoom/Google Meet.• Giving Team Support & Monitoring Juniors on troubleshooting of hardware & software related issues. (Desktops/Laptop/Printers)• Maintain AMC of Server & Desktop / Laptop & Software Application.• Maintaining & scheduling the calls & their reports on daily basis.• Troubleshooting on office 2013 & 365 and assigning the license to user.

Mumbai, Maharashtra, India

Worked as a Freelancer at MICROBYTES, providing IT services and support to clients. Utilized technical expertise and problem-solving skills to deliver reliable and efficient solutions.• Developed an efficient computer network that was able to handle many connected users with minimal latency. (HP Aruba, Grand-Stream, Netgear)• Monitored customer service metrics and provided regular reports to management.• Configured a secure firewall to protect servers from external threats and malicious attacks. (FortiGate)• Installed, configured, and maintained servers, routers, firewalls, and other network devices.• Troubleshoot network problems and resolved technical issues with both hardware and software components. (PRTG Monitoring Tool)• Configured and maintained system backups to ensure data recovery in the event of a disaster.• Maintain daily calls on Servers & Applications.• Creating the AD accounts & deploying the permission on user profile.• Scheduled the activity related server & application.• Troubleshooting on hardware & software related issue.• Maintaining & scheduling the calls & their reports on daily basis.• Troubleshooting on office 365 and assigning the license to user.

Mumbai, Maharashtra, India

Served as a Senior System Administrator at TRADEJACK, responsible for managing Customers-end Issuesand ensuring smooth operation of systems. Played a key role in networking management and troubleshootingtechnical issues.• Installed, configured, and maintained software applications, resulting in improved system productivityand efficiency.• Troubleshoot and resolved complex system and application issues, resulting in an improved userexperience.• Managed and maintained network firewalls, routers, and switches to ensure maximum performance andreliability. (DHCP/DNS/ISP/WIFI/LAN/WAN)• Monitored system performance, identified performance bottlenecks, and implemented performancetuning to improve system performance.• Assembling High-End Servers, Desktop for Content Creators.• Managing Software: Autodesk, Adobe, CorelDraw• Creating the AD accounts & deploying the permission on user profile.• Scheduled the activity related server & application.• Troubleshooting on hardware & software related issue.• Taking Backup on daily basis for Symantec Net Backup utility.• Giving AMC services to clients for Servers and Networking Devices.• Maintaining & scheduling the calls & their reports on daily basis.• Implementation of centralized Antivirus Server Installation.• Configuration of endpoint protection for 32 & 64-bit operating systems. (Symantec Seqrite,Escan)• Troubleshooting on office 365, cloud computing.

Mumbai

• Assisted employees with hardware and software installations, troubleshooting, and maintenance.• Managed the installation and configuration of new software and hardware, ensuring a smooth transitionof services.• Administration of user accounts, user rights, file/folder permissions.• Administer and support infrastructure systems including Active Directory, Group Policy.• FTP account creation and maintenance.• System support in Microsoft Windows environment including Microsoft Office products and otherDesktop applications.• Troubleshoot the network services (Printing, Email services and Internet access).• Support, maintain and troubleshoot multiple standard operating systems like Windows Windows®98/2000/XP,• Windows® 2000/2003 Servers, MS-DOS and Novell and Antivirus like McAfee, Symantec.• Windows® 2000 Server Installation and Network Configuration.• CCTV setup & maintenance.• Bio-Metric attendance machine Installation and software setup.

Mumbai, Maharashtra, India

• Assisted Customers with hardware and software installations, troubleshooting, and maintenance.• Installed and configured complex electronic systems, such as CCTV and alarm systems.• Managed customer relationships and provided exceptional customer service.• Administration of user accounts, user rights, file/folder permissions.• Administer and support infrastructure systems including Active Directory, Group Policy.• FTP account creation and maintenance.• System support in Microsoft Windows environment including Microsoft Office products and otherDesktop applications.• Troubleshoot the network services (Printing, Email services and Internet access).• Support, maintain and troubleshoot multiple standard operating systems like Windows Windows®98/2000/XP,• Windows® 2000/2003 Servers, MS-DOS and Novell and Antivirus like McAfee, Symantec.• Windows® 2000 Server Installation and Network Configuration.• Perform Data back-up operator functions using HP Open View backup software.• Coordinates with Team leader to schedule task for junior colleagues.• Provide on-site IT help desk support for hardware and software problems.

Mumbai, Maharashtra, India

• Assisted employees with hardware and software installations, troubleshooting, and maintenance.• Managed the installation and configuration of new software and hardware, ensuring a smooth transitionof services.• CCTV Maintenance.• Configuring the Laptop, Desktop, MS Outlook, Outlook Express, PST recovery also.• Working on Windows98se, Windows XP, Windows2000, Windows Server2003, Blackberry.• Troubleshoot and support customer’s issues involving all components of corporate networks andassociated software.• Configuring : LAN/WAN/WIFI/DHCP/DNS• Support all requests for help received via phone or email with a view toward customer support.• Repairing of Laptops on both hardware and software level for variety of popular range (DELL, HP,COMPAQ, ACER).