Vishal Gulati Email & Phone Number

Gurugram, Haryana, India

Delhi

• Markets – USA, Canada, Europe• Collect and manage project team. (Ranging between 5 – 40 representatives basis the project requirements)• Monitoring accounts and identifying upsell and cross-sell opportunities.• Understanding upsell & cross-sell opportunities and their context.• Build and maintain strong relationships with clients to ensure repeat business• Assess client needs and present suitable products, services and solutions• Help define project scope, goals and deliverables.• Support and direct the project team.• Ensuring highest level of customer satisfaction at all times.• Present to stakeholders reports on progress as well as problems and solutions.• Implement and manage changes when necessary to meet project deliverables.• Manage the project budget.

Delhi, India

• Working on market expansion for acquisition of new clients in US, UK, NZ, Australia• Leading the team towards achievement of sales and customer service goals.• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories.• Achieve weekly, monthly, and annual sales quotas by successfully implementing sales and marketing strategies and tactics.• Leading daily & monthly planning to deliver sales goals.• Coaching and Mentoring the team to achieve the organizations objectives.• Developing and consistently maintaining a long lasting relationship with the clients.• Ensuring highest level of customer satisfaction at all times.• Accommodate and retain clients with ease by keeping the product and related services readily available for them which leads to more revenue generation.• Developing and executing strategic and operational plans to NPS targets and expand our customer base.

Delhi, India

• Markets – USA, Canada, Australia• Managing a team of 40 support representatives• Leading the upselling team,inspiring, equipping and supporting them to achieve the company’s upgrade and upsell targets.• Achieving growth and hitting sales targets by successfully managing the sales team.• Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence.• Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.• Improving customer experience and facilitate organic growth.• Present sales, revenue and expenses reports and realistic forecasts to the management team.• Identify emerging markets and market shifts while being fully aware of new products and competition status.• Coaching the representatives and maintaining progress reports.• Taking ownership of customer issues and following problem’s through to resolution.• Assessing support statistics and preparing detailed reports on findings.• Delivering performance evaluations and following the disciplinary process according to company policy.• Refunds related concerns, working on projects to minimize the refund flow.• Document customer service actions and discussions.• Providing timely assistance to ensure projects are closed within timelines.

Delhi, India

• Markets – USA, Canada, Australia• Actively seek out new sales opportunities through cold calling, networking and social media.• Negotiate/close deals and handle complaints or objections.• Coordinate sales efforts with marketing and company programs.• Negotiating contracts with clients.• Achieve and exceed monthly, quarterly and annual sales targets.• Negotiate pricing and contracts to close sales deals.• Analyze sales data and activity to identify areas for improvement.• Consistently deliver customer service targets and service standard targets as specified and provide performance management information as required.• Support the development of Customer Service to ensure the service continues to meet customer and business needs.• Promote and maintain excellent customer relationships, adopting a customer focussed approach at all times• Technical Sales process, assisting customers with setting up software.• Providing technical assistance when required.• Providing 24/7 support through remote assistance.• Taking accountability of the team when working as a acting supervisor.

Bachelor Of Commerce - Bcom

Commerce, 12Th

10Th