Vishal Jaiswal Email & Phone Number

Kolkata Metropolitan Area, West Bengal, India

India

Kolkata Area, India

Newport, United Kingdom

TeleServe BPO is a multinational company providing all kinds of call center/BPO services to various global clients. Having offices in the U.K., Australia, and India, we believe in displaying wonderful poise and intelligence in providing comprehensive, cost-effective, result-oriented, and customized solutions to all our potential clients. We lend that extra grace and charm to our client fraternity at the most affordable rates.Inbound Call Center ServicesOutbound Call Center… Show more TeleServe BPO is a multinational company providing all kinds of call center/BPO services to various global clients. Having offices in the U.K., Australia, and India, we believe in displaying wonderful poise and intelligence in providing comprehensive, cost-effective, result-oriented, and customized solutions to all our potential clients. We lend that extra grace and charm to our client fraternity at the most affordable rates.Inbound Call Center ServicesOutbound Call Center ServicesEmail Support ServicesChat Support ServicesData ValidationDisaster Recovery SupportMultilingual SupportTechnical SupportTelemarketing ServicesVirtual Assistance ServicesMarket ResearchData Entry ServicesDocument ConversionImage ManipulationDatabase UpdationData Processing ServicesScanning ServicesOCR – Optical Character Recognition ServicesOnline CatalogsSpecialtiesSolar Lead Gen/Appt Settings, Energy Switching Sales, Insurance Leads, Telecom Sales, Travel Helpdesk, Collection calls, Welcome Calls, Customer ServicePPIFUNERALPENSIONLIFE INSURANCECHARITYWHITE GOODSGAS/ELECTRICITYHOME INSURANCESOLAR Show less

Chennai Area, India

Roles & responsibilities:** Achieved daily, weekly and monthly quality monitor goals for email/call in accordance with account specified goals. Very high on integrity.** Identified the potential process gaps and reported in on time.** Ensured quality of work to the satisfaction of Customer (Internal/external).** Assessed and discussed problems relating to yield quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts and… Show more Roles & responsibilities:** Achieved daily, weekly and monthly quality monitor goals for email/call in accordance with account specified goals. Very high on integrity.** Identified the potential process gaps and reported in on time.** Ensured quality of work to the satisfaction of Customer (Internal/external).** Assessed and discussed problems relating to yield quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts and provides process improvements to address these concerns.** Maintained and prepared reports as per program and process requirement.** Came up with improvement initiatives that adds value to program and company.** Has always been attentive to details and possessed good product/process knowledge.Non-technical knowledge:** Knowledge on Internal calibration. Reporting/Data logging process. Awareness of Quality terminologies and concepts. Familiarity in "Tips and Trick" of sales pitching. Policies, process, procedures, confidentiality, business ethics, call/chat flow and scripts.Analytical skills:** Knowledge in analysing where the associate has done mistake and coaching them on the area in which they are lacking. ** Complete insight on what has been done on the call and what should have been done on the call in order to do DSAT analysis. Show less

Kolkata Area, India

Dialed for Lead generation (Online education and Mortgage), DISH, Sprint

Kolkata Area, India

Kolkata Area, India

Dialed for DISH TV campaign as an outbound call center executive.A pure sales process which involved creating needs and urgency for customer's and subscribing them to the company products.Meeting regular targets on a highly competitive environment.** Achieved Top seller recognition.** Dialed for other processes like Sprint Mobile, Bills cutter, Pharmacy, Rogers, Direct TV and Lead generation.