Vishal J Email and Phone Number
''Nothing is impossible if you pursue it with vision, vigor and hard work”.Resourceful visionary and savvy leader offering a rich mix of experience in Customer Experience, Business Development, Team management and Key account Management.Strong leader possessing extensive experience in Recruiting, Motivating and Group training to ensure optimum performance and to drive continuous improvement across a range of work activities.Customer Experience:Being a Customer manager has developed a strong customer centric and Business mindset. Managed Versatile Clients and Customers from B2B |B2C. Proven track record of increasing customer base and building excellent customer relationships. Developed and implemented a strategic plan for customer retention and loyalty. Successfully increased NPS SCORE and achieved the best award for the west region.Business Development:Managed Portfolio of 45+ Brands business with proven track record of generating 1.5$ million business with consistent growth on YOY. Manage the overall health and care of accounts i.e. On-boarding clients, Service adoption, Vendor management and setting up process. Mentoring and leading the team: Positive manager with 6+ years of leadership experience. Managed and Mentor a highly motivated - customer focused team Team size (45 -52).Possessing extensive experience in Recruiting, Training and Motivating teams to develop keen customer focus and high energy level in employees to improve business performances.Currently, Part of A.P Moller- Maersk SCM team. Employed as customer experience partner,Providing clients End- to-End SCM solution. On a journey to achieve greater height by "Doing Something Great"Let's connect. Share & Seek Ideas.
A.P. Moller - Maersk
View- Website:
- maersk.com
- Employees:
- 79541
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Senior Customer ExperienceA.P. Moller - MaerskMaharashtra, India
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Customer Experience PartnerA.P. Moller - Maersk Jun 2022 - PresentMumbai Metropolitan Region
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Senior Manager - Customer ExperienceFuture Lifestyle Fashions Limited Jun 2016 - Jan 2020Mumbai, Maharashtra, IndiaCustomer Service Manager :- • Briefing the Customer Service Executive (CSE) with information regarding the store, various offers that are available & also about the upcoming offers.• In “Share with us” feedback identifying parameters for which customers ratings are low and share the observations with the Store Team to improve the ratings.• Effectively resolving or tracking complains and feedback received from customer feedback program within given Turnaround time and auditing the same daily.• Training the Team member on customer interaction standards and recording the effectiveness by getting it audited by store Manager.• Daily Auditing of Alteration process, Credit note management & maintaining records for Audits.• Measuring score of NPS and suggesting improvements actions to store executiveDepartment Manager :- • Measuring and managing sales team performances.• Training and motivating team members for achieving the set targets• Business strategies, sale forecasting, analyzing business and preparing targets.• Responsible for taking regular briefing of team about Top line achievement, sale goals, sale achievement, sales events and offers.• Coordinated with Category Management Team to ensure proper running of the schemes and offer.• Revisiting targets and on weekly, fortnightly and monthly basis and figuring out challenges and mitigating them to ensure we hit the target.• Analyzing and communication of inventory requirement. -
Team Supervisor | Customer ServiceClown Town Feb 2013 - Apr 2015London, United Kingdom• Responsible to manage & supervise Floor Team to ensure duties are completed in given time frame• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Prepared the weekly schedule, handled all guest concerns in a pleasant and professional manner.• Recruited, managed, trained and developed a strong team and drove accountability for quality and service delivery from top down.• Handling daily petty cash, allowances, paid-outs etc, and improve margins through streamline of staff, food cost and operational expenditures.• Managing booking slots of parties, special requirements of guest and ensuring it is executed as per customer expectation. • Monitored guest comments and feedback to determine areas for improvement. • Handling F & B department. Planning theme based party and events.This opportunity helped me to work with multicultural groups and also leading a team of many different nationalities, as well as dealing with local culture and the demands of the international guest. -
Front Desk | Customer ServiceHanover Hotel Oct 2010 - Jan 2013London, United Kingdom• Responsible for front office including guest service, shuttle, bellman & concierge services.• Initiated efficient check-in and check-out procedures. • Monitored guest comments and feedback to determine areas for improvement. • Report to Duty Manager, regarding shift closing handovers, refunds, rebates, guest complaint etc. • Prepared night audit reports, daily occupancy and variance reports Handling daily petty cash, allowances, paid-outs etc. • Ensured all operations and cash handling were done as per policies and proceduresDeveloped an ability to work under heavy workload with multifaceted roles, which has helped me to sharpen my problem-solving skills, supervisory abilities, team work with a flexible approach.
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Business ManagerAvadhoot Construction Jun 2009 - Jul 2010Worked as member of the senior management team. Having a responsibility of meeting key business operations and highly involved in vendor development for cost-effective purchase of commodities and ensure continuous supply. Responsible for providing clients with a service that continuously delivers significant value and meet their needs.In this role, I had demonstrated leadership, organization skills, and attention to details, negotiation abilities and time management.
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Licensing AdministratorBombay Marine Engineering Works Jul 2008 - May 2009
Vishal J Skills
Vishal J Education Details
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Business Administration And Management, General -
Statistics
Frequently Asked Questions about Vishal J
What company does Vishal J work for?
Vishal J works for A.p. Moller - Maersk
What is Vishal J's role at the current company?
Vishal J's current role is Senior Customer Experience.
What schools did Vishal J attend?
Vishal J attended Edinburgh Business School, Heriot-Watt University, University Of Mumbai.
What are some of Vishal J's interests?
Vishal J has interest in Social Services, Economic Empowerment, Environment, Human Rights, Health.
What skills is Vishal J known for?
Vishal J has skills like Business Analysis, Business Strategy, New Business Development, Management Consulting, Leadership, Great Motivator, Management, Problem Solving, Customer Service, Event Management, Team Management, Microsoft Office.
Who are Vishal J's colleagues?
Vishal J's colleagues are Robin Denver Rol, Sudharsan Sivaraman, Paul Sabareanu, Valentin Kalenskiy, Cessna S., Fung Chu Joey Law, Florence Priyadarshini.
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