Vishal Lad Email & Phone Number

Mumbai Ho, Maharashtra, India

- Monitoring and identifying potential risks and intellectual property violations across multiple online platforms and channels.- Leveraging diverse data sources and methodologies to detect and report suspicious activities.- Collaborating on enhancing data visualization and reporting capabilities to optimize brand protection strategies.

Mumbai, Maharashtra, India

I use data-driven insights to protect our clients' brands from online threats and fraud. I am responsible for monitoring, identifying, and reporting on potential risks and violations across various platforms and channels, using various data sources and methods. I also collaborate with internal and external stakeholders to develop and implement effective solutions and strategies to mitigate and prevent brand damage

Delhi, India

Mumbai, Maharashtra, India

As a customer service representative, I received installation requests and worked with technical teams to ensure timely installation for our customers. It was my responsibility to handle customer complaints and resolve any issues over the phone to ensure customer satisfaction. In order to assist customers in troubleshooting and resolving technical issues, I had to maintain a strong understanding of our products and services. I also kept detailed records of all customer interactions, including transactions, comments, and complaints, for future reference. Additionally, I responded promptly to all customer inquiries via phone and email. Throughout all of these tasks, I demonstrated strong communication skills, patience, and empathy in dealing with our customers, ensuring that their needs were met and their concerns were addressed in a professional and efficient manner.